Vendor Relations Specialist

Burlington Merchandising Corp.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental and vision coverage

401(k) plan

Paid time off

Associate discount

Job summary

Burlington Merchandising Corp. is seeking a Vendor Relations professional to support vendor onboarding, payment status inquiries, and EDI training. The role emphasizes strong communication, organization, and cross-functional collaboration with Accounts Payable.

Responsibilities include hosting onboarding calls, maintaining SOPs, and publishing daily and weekly internal reports for leadership, while ensuring accuracy and timely information sharing across teams.

Qualifications

• 2-5 years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong proficiency with MS Office suite.
• Detail-oriented with good time management.
• Self-motivated team player.

Responsibilities

• Respond to vendor emails and inquiries on payment status and shipping requirements.
• Publish internal reports daily and weekly summaries for senior leadership.
• Train vendors on EDI platform usage and host onboarding calls.
• Create and maintain vendor relations SOPs and procedures.
• Coordinate with Accounts Payable on payment status and dispute resolutions.

Skills

Communication

Time management

Attention to detail

MS Office

Self-motivation

Tools

MS Office

Job description

Position Overview

Support vendors by processing requests for assistance and facilitating solutions. Report on daily incident counts and aging metrics, host vendor calls for onboarding and EDI training and validate compliance chargeback issues.

A Day in the Life Vendor Support Relationship Management

Responds promptly to vendor emails and inquiries inquiring on payment status, compliance issues and shipping requirements. Utilizes strong organizational partnerships to enhance information sharing, support informed decision‑making, and achieve objectives. Brings escalated issues to Supervisor and recommend solutions. Host introductory calls with vendors and train vendors on EDI platform usage. Additional projects and duties as assigned.

Cross-Functional Support Business Acumen

Demonstrates strong organizational skills in managing vendor correspondence and aging incidents. Advise appropriate cross-functional teams of vendor issues for direction on next steps; including liaising with Accounts Payable team on payment status, shortage research and dispute approvals, etc. Review compliance chargebacks and validate. Works effectively in MS Office suite and company systems.

Reporting Productivity

Effectively manages daily tasks and assignments and checks deliverables for accuracy. Publish internal report daily; publish weekly recap for senior leadership.

Process Management Prioritizes tasks with strong time-management skills and uses business acumen to anticipate the needs of the business.

Create and maintain standard operating procedures for all Vendor Relations work processes. Prepare presentation materials on new initiatives and updated work processes, present training sessions to the team or vendors.

You’ll Come With Experience:

2-5 years of customer service experience preferred.

Skills and Abilities:

• Excellent written and verbal communication skills
• Time management
• Attention to detail
• Strong proficiency with MS Office suite (Outlook, Word, Excel and PowerPoint)
• Self-motivation

Come join our team.

You’re going to like it here! Burlington’s benefits include:

• competitive wages, flexible hours, and an associate discount.
• medical, dental and vision coverage including life and disability insurance.
• paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation Range:

$15.60 - $22.00

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

With our everyday low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off‑price retailer.