Vendor Relations Specialist

Burlington Stores, Inc.; Burlington (NJ); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Associate discount

Medical, dental and vision coverage

Life and disability insurance

Paid time off

Paid holidays

401(k) plan

Job summary

Burlington Stores, Inc. seeks a Vendor Support role in New Jersey to assist vendors, process requests, and facilitate solutions. You will report daily incident counts, aging metrics, and support onboarding and EDI training while ensuring compliance chargeback issues are addressed.

Join a fast-growing retailer offering competitive wages, flexible hours, and an associate discount. The team collaborates with Accounts Payable and cross-functional partners to improve information sharing and timely

Qualifications

• 2-5 years of customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong proficiency with MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Responds promptly to vendor emails and inquiries on payment status, compliance issues and shipping requirements.
• Host vendor calls for onboarding and EDI training.
• Validate compliance chargeback issues.
• Escalate issues to Supervisor and recommend solutions.
• Publish internal reports daily and weekly recap for leadership.

Skills

Communication skills

Time management

Attention to detail

MS Office proficiency

Self-motivation

MS Office Suite

Tools

MS Office Suite

Job description

Position Overview

Support vendors by processing requests for assistance and facilitating solutions. Report on daily incident counts and aging metrics, host vendor calls for onboarding and EDI training and validate compliance chargeback issues.

Position Overview

Support vendors by processing requests for assistance and facilitating solutions. Report on daily incident counts and aging metrics, host vendor calls for onboarding and EDI training and validate compliance chargeback issues.

A Day In The Life

Vendor Support Relationship Management

• Responds promptly to vendor emails and inquiries inquiring on payment status, compliance issues and shipping requirements.
• Utilizes strong organizational partnerships to enhance information sharing, support informed decision‑making, and achieve objectives.
• Brings escalated issues to Supervisor and recommend solutions.
• Host introductory calls with vendors and train vendors on EDI platform usage.
• Additional projects and duties as assigned.

Cross-Functional Support Business Acumen

• Demonstrates strong organizational skills in managing vendor correspondence and aging incidents.
• Advise appropriate cross-functional teams of vendor issues for direction on next steps; including liaising with Accounts Payable team on payment status, shortage research and dispute approvals, etc.
• Review compliance chargebacks and validate.
• Works effectively in MS Office suite and company systems.

Reporting Productivity

• Effectively manages daily tasks and assignments and checks deliverables for accuracy.
• Publish internal report daily; publish weekly recap for senior leadership.

Training Process Management

• Prioritizes tasks with strong time-management skills and uses business acumen to anticipate the needs of the business.
• Create and maintain standard operating procedures for all Vendor Relations work processes.
• Prepare presentation materials on new initiatives and updated work processes, present training sessions to the team or vendors.

You’ll Come With

Experience: 2-5 years of customer service experience preferred.

Skills and Abilities

• Excellent written and verbal communication skills
• Time management
• Attention to detail
• Strong proficiency with MS Office suite (Outlook, Word, Excel and PowerPoint)
• Self-motivation

Come join our team. You're going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Min-Mid

$15.60 - $22.00

Posting Number

R104896

Location

New Jersey-Burlington

Address

2006 Route 130 North

Zip Code

08016

Pay Rate

Hourly

Career Site Category

Corporate

Position Category

Planning and Allocation

Job Type

Full-Time

Remote Type

Remote

Evergreen

No