Vendor Relations & Solutions Specialist

Lessen; Chicago, Northern (IL, KY); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health plans

Retirement plan

Paid time off

Career advancement opportunities

Job summary

Lessen is a tech-enabled property services company hiring a Vendor Relationship Representative in Chicago. You will develop and maintain vendor relations, handle customer calls and emails, and coordinate scheduling and completion of services for clients and properties.

The role emphasizes problem solving, communication skills, and ability to work with limited supervision. A 2-year degree or equivalent experience is expected, with competitive compensation and benefits including health plans,

Qualifications

• Associate’s Degree or equivalent work experience (0-2)
• Previous experience in Customer Service role preferred
• Customer Service–Proficient
• Verbal Communication– Proficient
• Written Communication– Proficient
• Teamwork–Proficient
• Relationships– Proficient
• Organizational Awareness– Proficient
• Learning Agility– Proficient
• Problem Solving– Proficient
• Process Orientation–Proficient
• Prioritization– Proficient

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify, research and resolve customer issues using the company’s web-based systems and databases
• Resolve or escalation all disputes or unsatisfied service confirmations in timely manner
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Enter information into our database and ensure consistency and accuracy
• Educate clients on the benefits of theLessenservice offering
• Resolve most/all client and Affiliate issues without escalation
• Provide creative solutions to meet client needs and maximize value
• Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
• Remainonthe queue and address all requests
• Provide management with recommendationstochanges in procedures, as needed
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and otherduties asassigned

Skills

Customer Service

Verbal Communication

Written Communication

Teamwork

Organizational Awareness

Problem Solving

Education

Associate’s Degree or equivalent

Job description

Lessen is a tech-enabled property services company hiring a Vendor Relationship Representative in Chicago. You will develop and maintain vendor relations, handle customer calls and emails, and coordinate scheduling and completion of services for clients and properties.

The role emphasizes problem solving, communication skills, and ability to work with limited supervision. A 2-year degree or equivalent experience is expected, with competitive compensation and benefits including health plans,