Vendor Relationship Representative

Lessen; Chicago, Northern (IL, KY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health plans

Retirement plan

Paid time off

Career advancement opportunities

Job summary

Lessen is a tech-enabled property services company hiring a Vendor Relationship Representative in Chicago. You will develop and maintain vendor relations, handle customer calls and emails, and coordinate scheduling and completion of services for clients and properties.

The role emphasizes problem solving, communication skills, and ability to work with limited supervision. A 2-year degree or equivalent experience is expected, with competitive compensation and benefits including health plans,

Qualifications

• Associate’s Degree or equivalent work experience (0-2)
• Previous experience in Customer Service role preferred
• Customer Service–Proficient
• Verbal Communication– Proficient
• Written Communication– Proficient
• Teamwork–Proficient
• Relationships– Proficient
• Organizational Awareness– Proficient
• Learning Agility– Proficient
• Problem Solving– Proficient
• Process Orientation–Proficient
• Prioritization– Proficient

Responsibilities

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify, research and resolve customer issues using the company’s web-based systems and databases
• Resolve or escalation all disputes or unsatisfied service confirmations in timely manner
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Enter information into our database and ensure consistency and accuracy
• Educate clients on the benefits of theLessenservice offering
• Resolve most/all client and Affiliate issues without escalation
• Provide creative solutions to meet client needs and maximize value
• Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
• Remainonthe queue and address all requests
• Provide management with recommendationstochanges in procedures, as needed
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and otherduties asassigned

Skills

Customer Service

Verbal Communication

Written Communication

Teamwork

Organizational Awareness

Problem Solving

Education

Associate’s Degree or equivalent

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

The Vendor Relationship Representative supports the department byfacilitating,developingand contributing to effective relationships with suppliers and vendors.Is able towork with general supervision.

What You’ll Do:

• Develop and maintain positive vendor relations to ensure superior customer satisfaction
• Receive and handle customer calls and email requests for services
• Manage the scheduling and completion of all services assigned by customers
• Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries
• Identify, research and resolve customer issues using the company’s web-based systems and databases
• Resolve or escalation all disputes or un-satisfied service confirmations in timely manner
• Maintain open communication with Vendors in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Enter information into our database and ensure consistency and accuracy
• Educate clients on the benefits of theLessenservice offering
• Resolve most/all client and Affiliate issues without escalation
• Provide creative solutions to meet client needs and maximize value
• Contribute to special projects and continuous improvement initiatives, as requested by Operation’s management or the client
• Remainonthe queue and address all requests
• Provide management with recommendationstochanges in procedures, as needed
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and otherduties asassigned

What You’ll Need:

• Associate’s Degreeor equivalent work experience (0-2)
• Previousexperiencein CustomerService rolepreferred
• Customer Service–Proficient
• Verbal Communication– Proficient
• Written Communication– Proficient
• Teamwork–Proficient
• Relationships– Proficient
• Organizational Awareness– Proficient
• Learning Agility– Proficient
• Problem Solving– Proficient
• Process Orientation–Proficient
• Prioritization– Proficient

$21.50 - $23 a year

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.