Vendor Success Manager

Socket.dev; Scottsdale (AZ); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401K plan

Paid time off

Maternity/Paternity pay

Career advancement

Tools to succeed

Job summary

Lessen, a tech-enabled property services provider, is hiring for a procurement/ sourcing analytics leader in Scottsdale. You will negotiate with a broad vendor base, provide data-driven insights, and manage relationships to optimize costs and performance across a large property portfolio.

The role emphasizes cross-functional collaboration, leadership development, and ensuring compliance with sourcing policies while driving continuous improvements and cost savings.

Qualifications

• Bachelor's degree preferred.
• 3–5 years' in facilities, supply chain analytics, or procurement experience.
• Proficient in people management processes, including recruitment, performance management and reward.
• Experience building and scaling a team, including org design and resourcing.
• Strong coaching and development skills for team members.
• Familiar with cross-functional collaboration and influencing stakeholders.
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook.
• Experience with Tableau, HubSpot, Salesforce preferred.

Responsibilities

• Develop negotiation strategies and negotiate with vendors on price, delivery, terms, etc.
• Provide data and analytics to support vendor selection decisions.
• Conduct vendor performance analyses to optimize the vendor base.
• Identify client objectives and perform regular needs assessments.
• Manage vendor relationships and leverage internal resources.
• Drive cost savings and value through strategic sourcing and negotiations.
• Keep up with market trends, buying techniques, and policy changes.
• Support leadership with department objectives and performance reporting.
• Ensure audit trails in sourcing processes for internal controls.
• Identify process, tool, and policy challenges and implement solutions.
• Ensure compliance with sourcing strategy and company policies.
• Develop and deliver leadership presentations on strategy and issues.
• Collaborate cross-functionally with other departments on catalog pricing.
• Meet with internal departments to align vendor strategies with goals.
• Handle moderately complex issues and escalate as needed.
• Mentor and coach team members; maintain confidentiality of data.
• Travel up to 20%.
• Perform ad-hoc projects as assigned.

Skills

Leadership

People management

Communication

Team coaching

Stakeholder management

Education

Bachelor's degree preferred

Tools

Microsoft Office

Tableau

Salesforce

HubSpot

ADP

Great Plains

Job description

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem - including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.

What You'll Do

• Develop negotiation strategies and participate in negotiations with vendors on price, delivery, terms, etc.
• Provide supporting data and analytics to ensure informed decisions are made when choosing vendors
• Conduct data analysis to support management of vendor base; provide in-depth vendor performance analysis
• Uncover/understand client objectives, challenges and needs by performing regular client needs assessments
• Proactively and reactively manage vendor relationships; leverage internal resources to enhance relationships with Lessen vendor base
• Minimize cost and maximize value in the sourcing process via leveraging strategic sourcing, negotiations, etc.
• Maintain an awareness of latest buying techniques, theories, best practices, trends, legislative issues and market competitiveness information and leverage these to drive bottom-line improvements
• Assist leadership in the development of department performance objectives; monitor activities against department objectives and submit performance reports to management
• Ensure appropriate audit trails are embedded in sourcing processes, for internal audit and performance management purposes
• Identify challenges related to processes, tools and policies for the department; implement changes as necessary to resolved challenges
• Ensure compliance with policies and programs in alignment with sourcing strategy
• Ensure the effective delivery of initiatives, programs and directives in accordance with sourcing strategy and financial business plans
• Ensure that sourcing processes and policies are in line with business processes
• Develop and deliver presentations to leadership and vendors, as required on strategies, programs, practices and issues
• Interact cross-functionally with all other departments and serve as an effective and value-added service for the entire organization
• Collaborate with other internal departments on catalog pricing and implementation
• Meet with internal departments on a regular basis to ensure vendor strategies are on track and achieving customer goals and expectations
• Handles moderately complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
• Perform work under general supervision; carefully reviews the details and accuracy of work performed
• Foster a positive team environment and provide coaching or mentoring to team members
• Ensures confidentiality and accuracy of internal and external data
• Travel expected up to 20% of the time
• Performs ad-hoc projects and other duties as assigned

What You Need:

• 3-5 years' in facilities, supply chain analytics, or procurement experience required
• Bachelor's degree preferred
• Proficient in all people management processes, including recruitment, performance management and reward
• Proficient in building, growing and developing a team; including department structure design and resourcing
• Proficient in coaching and developing individual team members to reach their potential
• Proficient in engaging a team through communication, processes, personal impact and influence
• System Experience: (i.e. ADP, Great Planes)
• Possesses solid working knowledge of subject matter
• Computer Skills: Proficient in Microsoft Word, Excel, PowerPoint, Outlook required
• System Experience: Tableau, HubSpot, Salesforce preferred
• Industry Trade Knowledge: HVAC, Electrical, Plumbing, General Maintenance preferred

Why Lessen:

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities
• All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.