Vendor Relations Lead — Remote

Burlington; Burlington (NJ); Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Associate discount

Paid time off & holidays

Job summary

Burlington Stores, Inc. is seeking a Vendor Relations Supervisor to lead a team of five providing single-point vendor support for merchandise operations. You will ensure processes align with departmental standards and collaborate with vendors and internal partners to resolve issues and train new vendors.

You will monitor performance against SLAs and KPIs, manage workload balance, and drive improvements across the vendor relations function in a fast-paced environment.

Qualifications

• 3+ years’ supervisory experience in retail, vendor relations or customer service is preferred.
• Bachelor’s Degree preferred.

Responsibilities

• Lead a team of 5 direct reports and serve as SME for merchandise operations questions.
• Monitor team responses for accuracy and timeliness; maintain SLAs and KPIs.
• Coach and develop team members through regular meetings and performance reviews.
• Collaborate with cross-functional teams and vendors to resolve issues and implement improvements.
• Oversee documentation of team processes and vendor exemptions.
• Support training for new vendors on Burlington’s requirements and systems.

Skills

Team leadership

Retail knowledge

Communication

Analytical skills

MS Office

ERP systems

Time management

Organizational skills

Independent work

Bilingual

Education

Bachelor's degree

Tools

MS Office Suite

ERP systems

Job description

Burlington Stores, Inc. is seeking a Vendor Relations Supervisor to lead a team of five providing single-point vendor support for merchandise operations. You will ensure processes align with departmental standards and collaborate with vendors and internal partners to resolve issues and train new vendors.

You will monitor performance against SLAs and KPIs, manage workload balance, and drive improvements across the vendor relations function in a fast-paced environment.