Vendor Relations Supervisor — Lead, Train & SLA Champion

Burlington; South Dakota; On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Competitive wages

Flexible hours

Associate discount

Job summary

Burlington Stores, Inc. is seeking a Vendor Relations Supervisor to lead a team of 5 in merchandise operations. The role acts as SME for vendor relations and coordinates with internal partners to resolve issues, train new vendors, and ensure compliance with operational requirements and systems.

The position emphasizes strong leadership, cross-functional collaboration, and the development of SLAs/KPIs to drive performance and continuous improvement. Travel for training may be required.

Qualifications

• Bachelor's Degree preferred.
• 3+ years' supervisory experience in retail, vendor relations or customer service is preferred.
• Strong leadership and communication skills required.

Responsibilities

• Lead a team of 5 direct reports in merchandise operations.
• Serve as SME for vendor relations and internal partners.
• Oversee daily processes and ensure standards are met.
• Collaborate with vendors and cross-functional teams to resolve issues.
• Develop SLAs and KPIs for the department.
• Coach and develop team members through regular meetings.
• Monitor workload and balance tasks.
• Support vendor training and maintain documentation.

Skills

Leadership

Communication

Analytical skills

Time management

Independence & teamwork

Education

Bachelor's degree

Tools

MS Office Suite

ERP systems

Job description

Burlington Stores, Inc. is seeking a Vendor Relations Supervisor to lead a team of 5 in merchandise operations. The role acts as SME for vendor relations and coordinates with internal partners to resolve issues, train new vendors, and ensure compliance with operational requirements and systems.

The position emphasizes strong leadership, cross-functional collaboration, and the development of SLAs/KPIs to drive performance and continuous improvement. Travel for training may be required.