Vendor Partnerships & Performance Lead

Blue Cross and Blue Shield of North Carolina; Jackson (MS); Hybrid; USD 74,000 - 118,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Parental leave

Tuition reimbursement

Job summary

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. This role will ensure smaller and/or less complex outsourced relationships deliver value through onboarding, process alignment, performance reporting, and issue resolution.

The role serves as a liaison among business leads, vendors, and internal teams; involved in contract inputs, performance monitoring, and improvement plans to

Qualifications

• Bachelor's degree or advanced degree (where required)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field

Responsibilities

• Manage day-to-day relationship between business and vendor(s) to ensure seamless and effective delivery of outsourced services.
• Primary communicator/liaison between vendor and business stakeholders to answer questions, provide performance metrics updates, manage capacity and demand, and remediate escalations as needed.
• Facilitate vendor onboarding process through effective communications, site visits and training to educate the vendor on program/product/operational details and successfully transition business processes and/or operations.
• Partner with business leads to understand evolving service needs and expectations, define business requirements, and work with the vendor to improve capabilities.
• Analyzes information to determine if there are gaps in performance and how to best address through process improvements, training and/or other interventions.
• Review vendor work for quality issues and manage service improvement plans.
• Provides inputs to vendor contract negotiations to ensure vendor contracts align to business strategy.
• Collaborate with internal business partners on vendor strategy discussions, providing data, knowledge and feedback on vendor operations from the business perspective.

Skills

Vendor management

Stakeholder communication

Education

Bachelor's degree

Job description

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. This role will ensure smaller and/or less complex outsourced relationships deliver value through onboarding, process alignment, performance reporting, and issue resolution.

The role serves as a liaison among business leads, vendors, and internal teams; involved in contract inputs, performance monitoring, and improvement plans to