Pharmacy Vendor Partnerships Lead

Blue Cross and Blue Shield of North Carolina; Phoenix (AZ); Hybrid; USD 74,000 - 118,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. You will serve as liaison between business leads, vendors, and internal teams, monitor performance, and drive service improvements to align with contract outcomes.

You will manage onboarding, facilitate vendor training, and collaborate on strategy with cross-functional partners, ensuring value delivery across outsourced

Qualifications

• Bachelor's degree or advanced degree required.
• 3+ years of related field experience.
• In lieu of degree, 5+ years of experience in related field.

Responsibilities

• Manage day-to-day relationship between business and vendor(s) to ensure seamless and effective delivery of outsourced services.
• Primary communicator between vendor and business stakeholders to provide performance metrics, manage capacity and escalations.
• Facilitate vendor onboarding through communications, site visits and training to educate the vendor on program details and transitions.
• Partner with business leads to understand evolving service needs and define requirements, then work with the vendor to improve capabilities.
• Analyze information to identify gaps in performance and determine improvements via process changes, training, or interventions.
• Review vendor work for quality and manage service improvement plans.
• Provide inputs to vendor contract negotiations to ensure alignment with business strategy.
• Collaborate with internal partners on vendor strategy discussions, delivering data and feedback from the business perspective.

Skills

Bachelor's degree/advanced degree

3+ years experience

In lieu of degree, 5+ years experience

Education

Bachelor's degree or advanced degree

3+ years experience in related field

In lieu of degree, 5+ years experience

Job description

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. You will serve as liaison between business leads, vendors, and internal teams, monitor performance, and drive service improvements to align with contract outcomes.

You will manage onboarding, facilitate vendor training, and collaborate on strategy with cross-functional partners, ensuring value delivery across outsourced