Strategic Pharmacy Vendor Partnerships Manager

Blue Cross and Blue Shield of North Carolina; New Orleans (LA); Hybrid; USD 74,000 - 118,000; Full time

Job summary

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. The role serves as a liaison between business leads, vendors, and internal teams to ensure services align with contract expectations and deliver measurable outcomes.

The position emphasizes onboarding, performance reporting, issue resolution, and collaboration across departments, with a hybrid/remote flexible work model and

Qualifications

• Bachelor's degree or advanced degree (or equivalent experience)
• 3+ years of experience in related field
• In lieu of degree, 5+ years of experience in related field

Responsibilities

• Manage day-to-day relationship between business and vendor(s) to ensure delivery of outsourced services.
• Primary communicator between vendor and business stakeholders to provide performance metrics and manage escalations.
• Facilitate vendor onboarding through communications, site visits and training to transition business processes.
• Define business requirements with stakeholders and work with vendors to improve capabilities.
• Analyze information to identify performance gaps and address via process improvements or training.
• Review vendor work for quality issues and manage service improvement plans.
• Contribute inputs to vendor contract negotiations to align with business strategy.
• Collaborate with internal partners on vendor strategy with data and feedback.

Skills

Vendor management

Stakeholder communication

Data analysis

Process improvement

Education

Bachelor's degree or advanced degree

Tools

KPI dashboards

Job description

Blue Cross NC is seeking a Vendor Manager to support the pharmacy division's vendor management portfolio by implementing and managing value-driven vendor partnerships. The role serves as a liaison between business leads, vendors, and internal teams to ensure services align with contract expectations and deliver measurable outcomes.

The position emphasizes onboarding, performance reporting, issue resolution, and collaboration across departments, with a hybrid/remote flexible work model and