Vendor & Operations Support Specialist

General Atomics; San Diego (CA); On-site; USD 54,000 - 87,000; Full time

Job summary

General Atomics in San Diego, CA seeks a Vendor and Work Order Coordinator to manage vendor services, support work orders, and department administration. You will serve as the primary contact for vendors, technicians, drivers, and internal customers, tracking requests to resolution, auditing field work, and reconciling invoices.

The role includes handling facilities call center tasks, routing requests, assigning appropriate teams, and maintaining accurate records for audits and compliance.

Qualifications

• Typically requires a high school diploma or equivalent and four or more years experience in a field related to the specialized functional area or unit where assigned.
• Experience supporting facilities, maintenance, construction, property management, or operations organization.
• Experience processing work orders, purchase orders, invoices, or service requests.
• Experience using enterprise resource planning, facilities management, help desk, or customer request systems.
• Experience coordinating vendors and service providers.
• Familiarity with expense reporting and calendar management systems.

Responsibilities

• Serve as a primary point of contact for vendors, drivers, technicians, and internal customers regarding support services and work orders.
• Receive, create, update, and track support services work orders from initial request through completion.
• Submit service orders and related documentation in accordance with established procedures.
• Coordinate vendor deliveries, services, site access, and scheduling requirements.
• Submit badge and access requests for vendors, technicians, drivers, and other authorized personnel in accordance with established access-control procedures.
• Track badge and access requests and coordinate follow-up to support timely approval and site access.
• Conduct field audits to verify service completion, work quality, site conditions, and compliance with established requirements.
• Document field-audit findings and coordinate corrective actions or follow-up activities as needed.
• Communicate work-order status, schedules, delays, and resolutions to customers and stakeholders.
• Meet with customers to understand service needs and coordinate appropriate follow-through.
• Reconcile vendor invoices against work orders, purchase orders, service documentation, and applicable agreements.
• Review invoice accuracy and route invoices for approval.
• Schedule and participate in vendor meetings; document action items and monitor follow-up.
• Maintain accurate records of vendor activity, field audits, badge and access requests, service requests, work orders, and invoice status.

Skills

Vendor coordination

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

ERP / facilities management software

Help desk systems

Calendar management systems

Job description

General Atomics in San Diego, CA seeks a Vendor and Work Order Coordinator to manage vendor services, support work orders, and department administration. You will serve as the primary contact for vendors, technicians, drivers, and internal customers, tracking requests to resolution, auditing field work, and reconciling invoices.

The role includes handling facilities call center tasks, routing requests, assigning appropriate teams, and maintaining accurate records for audits and compliance.