Vendor Management Analyst - Risk & Compliance

CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K plan

Short-term disability

Employee assistance program (EAP)

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Vendor Analyst to support its Vendor Management Program. You will ensure compliance with policies, maintain vendor records, perform due diligence and risk assessments, and monitor performance.

The role acts as a liaison between internal stakeholders and vendors to drive oversight and efficiency. Responsibilities include administering the contract repository, developing dashboards, and supporting onboarding, renewals, and process improvements across a

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management, Finance, Risk Management, or a related field; or equivalent combination of education and relevant experience.
• Experience in vendor management, procurement, supplier management, risk management, or a related business function, preferred.
• Mortgage industry experience, preferred.
• Working knowledge of vendor management principles, third-party risk management, and vendor lifecycle processes.
• Understanding of service level agreements (SLAs), key performance indicators (KPIs), and vendor performance management.
• Knowledge of vendor risk assessment methodologies and compliance monitoring practices.
• Excellent analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and projects in a high-volume environment.
• Excellent written, verbal, and interpersonal communication skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to work independently while contributing effectively within a team environment.
• Demonstrated commitment to continuous process improvement.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Ensure compliance with Vendor Management policies, procedures, and regulatory requirements.
• Maintain and administer the Company’s vendor contract repository and related records.
• Develop, maintain, and distribute vendor management dashboards, reports, and metrics to key stakeholders.
• Conduct vendor due diligence reviews, risk assessments, and ongoing vendor monitoring activities.
• Manage the Vendor Management inbox, triaging and assigning requests to appropriate team members.
• Create, update, and maintain vendor management documentation, procedures, and supporting materials.
• Perform periodic vendor performance reviews and assist in the development and monitoring of vendor performance improvement plans.
• Maintain the Company’s Approved Vendor List and ensure vendor information remains current and accurate.
• Support Vendor Management leadership and team members with vendor-related initiatives, reporting, and analysis.
• Collaborate with internal business partners to facilitate vendor onboarding, renewals, and ongoing oversight activities.
• Identify opportunities to improve vendor management processes and reporting capabilities.
• Participate in special projects and other duties as assigned.

Skills

Analytical skills

Organizational skills

Communication skills

Attention to detail

Independent work

Education

Bachelor’s degree or equivalent in related field

Tools

Microsoft Excel

Office Suite

Job description

CrossCountry Mortgage, LLC is seeking a Vendor Analyst to support its Vendor Management Program. You will ensure compliance with policies, maintain vendor records, perform due diligence and risk assessments, and monitor performance.

The role acts as a liaison between internal stakeholders and vendors to drive oversight and efficiency. Responsibilities include administering the contract repository, developing dashboards, and supporting onboarding, renewals, and process improvements across a