Vendor Implementations & Operations Program Lead

Socket.dev; Long Beach (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Socket.dev is seeking a Program Manager to lead internal business projects and cross-functional initiatives from design through completion, including vendor engagement and post-implementation support. You will manage schedules, budgets, and governance, collaborating with Legal, Compliance, and Security to ensure controls and value realization.

The role focuses on program management over specialized domain expertise, with exposure to technology teams and external vendors as needed.

Qualifications

• At least 4 years of Program and/or Project management experience.
• Operational Process Improvement experience.
• Managed Care experience, preferably in a shared service, CoE or matrixed environment.
• Experience with Microsoft Project and Visio.
• Strong presentation and communication skills.

Responsibilities

• Ensure well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program.
• Manages program budget, as applicable, supporting project prioritization.
• Collaborates with Legal, Compliance, and Information Security to ensure governance standards are upheld.
• Tracks performance metrics and ensures value realization from deployed solutions.
• Coordinates recurring meetings to support governance framework and decision-making processes, as needed.
• At the direction of program leadership, supports portfolio management and/or initiative-specific change and project management.
• Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices and other collateral.
• Routinely reviews program collateral to ensure current and accurate reflection of business needs.
• Identifies opportunities/gaps and provides recommendations on program enhancements to respective leadership team.
• Responsible for creating business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations.
• Generates and distributes standard reports on schedule.

Skills

Program management

Stakeholder communication

Budget management

Governance frameworks

Change management

Requirements documentation

Tools

Microsoft Project

Visio

Job description

Socket.dev is seeking a Program Manager to lead internal business projects and cross-functional initiatives from design through completion, including vendor engagement and post-implementation support. You will manage schedules, budgets, and governance, collaborating with Legal, Compliance, and Security to ensure controls and value realization.

The role focuses on program management over specialized domain expertise, with exposure to technology teams and external vendors as needed.