Vendor Governance Manager

Socket.dev; Tampa (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Vision/ Dental Insurance

Life Insurance

401(k) matching

PTO

Paid Holidays

Job summary

The Facilities Group National in Tampa, FL is seeking a Vendor Governance Manager to lead the strategy, administration, and continuous improvement of our vendor governance program across a nationwide ISP network. You will oversee onboarding, compliance, insurance verification, contract administration, and governance processes while aligning with risk management objectives.

You will collaborate with Operations, Legal, Finance, Client Success, and executive leadership to build scalable processes,

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Minimum of 5-7 years of vendor management, compliance, contract administration, onboarding, procurement, risk management, or related functions.
• Minimum of 2 years of leadership, supervisory, project leadership, or program management experience preferred.
• Experience with multi-brand, multi-location, nationwide service organizations.
• Experience in janitorial, facilities management, maintenance, or outsourced services industries.
• Strong knowledge of contract administration, insurance compliance, vendor lifecycle management, and risk mitigation practices.

Responsibilities

• Lead vendor governance functions across the ISP network, including onboarding, compliance monitoring, insurance verification, documentation management, and contract administration.
• Manage onboarding program to ensure standards, efficiency, and compliance.
• Develop and improve governance policies, procedures, controls, and best practices.
• Identify opportunities to improve efficiency, reduce admin burden, and strengthen controls.
• Establish and maintain vendor compliance frameworks to mitigate risk.
• Ensure vendor insurance, licensing, certifications, and contracts meet standards.
• Serve as escalation point for complex vendor issues and remediation actions.
• Collaborate with Legal, Operations, Vendor Relations, and leadership to address compliance concerns.
• Monitor KPIs and dashboards to support decision-making.
• Analyze onboarding and performance data to identify trends and risks.
• Lead internal audits and reviews to ensure policy adherence.
• Drive process improvements for efficiency and scalability.
• Oversee vendor documentation systems and ensure data integrity.
• Create training materials and operating procedures for vendor governance.
• Support acquisitions, integrations, and organizational expansion.

Skills

Vendor governance

Vendor management

Compliance

Policy development

Project leadership

Data analysis

Excel

Communication

Education

Bachelor's degree in Business Administration or related field

Equivalent experience considered

Tools

Excel

Microsoft Office

CRM systems

Contract lifecycle management

Dashboarding

Job description

Who We Are:

Joining The Facilities Group National means you’ll be delivering comprehensive facilities management with a “national reach, local touch” mindset. Our 47 regional support offices, hybrid workforce model, and proprietary JANIT platform empower teams to solve problems quickly, streamline work orders and billing, and ensure consistent quality at scale. You’ll make an impact across 20+ industries, from retail and healthcare to education, logistics, aviation, and commercial properties; supporting clean, safe, brand right environments at 30,000+ locations across North America. If you’re energized by a people first, data driven culture that listens, learns, and grows with its clients and teams, you’ll thrive here while helping us set the standard for client satisfaction in facilities management.

What You Will Be Doing:

As a Vendor Governance Manager, you will lead the strategy, administration, and continuous improvement of The Facilities Group's vendor governance program across our nationwide network of Independent Service Providers (ISPs). You will oversee vendor onboarding, compliance, insurance verification, contract administration, and governance processes while ensuring alignment with organizational standards and risk management objectives. Working closely with Operations, Vendor Relations, Legal, Finance, Client Success, and executive leadership, you will develop scalable processes, drive vendor compliance initiatives, and promote operational excellence across all TFG brands. This role is ideal for a proactive leader who thrives on building programs, improving processes, mitigating risk, and driving accountability within a rapidly growing organization.

This is a hybrid position based out of our office in Tampa, FL.

Vendor Governance Manager Duties & Responsibilities

• Lead and oversee all vendor governance functions, including onboarding, compliance monitoring, insurance verification, documentation management, and contract administration.
• Manage the organization's Independent Service Provider (ISP) onboarding program, ensuring consistent standards, efficiency, and compliance across all TFG brands.
• Develop, implement, and continuously improve vendor governance policies, procedures, controls, and best practices.
• Identify process improvement opportunities that enhance efficiency, reduce administrative burden, and strengthen compliance controls.
• Establish and maintain vendor compliance frameworks to mitigate organizational, contractual, operational, and financial risk.
• Ensure vendor insurance, licensing, certifications, and contractual requirements remain current and compliant with company standards.
• Serve as the primary escalation point for complex vendor compliance, onboarding, documentation, and contractual issues.
• Assist with the development, implementation, and continuous improvement of vendor governance policies, procedures, and best practices.
• Partner with Legal, Operations, Vendor Relations, Client Success, Risk Management, and executive leadership to evaluate compliance concerns and implement corrective actions.
• Monitor vendor compliance performance and develop reporting dashboards, scorecards, and key performance indicators (KPIs) to support operational decision-making.
• Analyze vendor onboarding, compliance, and performance data to identify trends, risks, bottlenecks, and opportunities for improvement.
• Lead internal audits and compliance reviews to ensure adherence to company policies and regulatory requirements.
• Drive process improvement initiatives that increase efficiency, improve vendor experience, strengthen compliance controls, and support organizational scalability.
• Oversee vendor documentation management systems and ensure data accuracy, integrity, and consistency.
• Develop training materials, documentation standards, and operating procedures for vendor governance processes.
• Collaborate with leadership to support strategic initiatives, acquisitions, integrations, and operational expansion efforts.
• Manage departmental projects, priorities, and performance objectives while ensuring timely completion of key deliverables.
• Supervise, coach, and develop Vendor Governance Coordinators and other support personnel as assigned.
• Prepare executive-level reporting and provide recommendations regarding vendor risk, compliance trends, and program effectiveness.
• Support additional governance, compliance, risk management, or operational initiatives as assigned.

Vendor Governance Manager Requirements & Qualifications

• Bachelor's degree in Business Administration, Risk Management, Operations, Legal Studies, Supply Chain, Finance, or a related field preferred; equivalent experience considered.
• Minimum of 5-7 years of experience in vendor management, compliance, contract administration, onboarding, procurement, risk management, or related business operations functions.
• Minimum of 2 years of leadership, supervisory, project leadership, or program management experience preferred.
• Experience supporting a multi-brand, multi-location, or nationwide service organization.
• Experience within janitorial, facilities management, maintenance, field services, franchising, or outsourced services industries.
• Demonstrated experience building, managing, or improving vendor governance, compliance, onboarding, or third-party risk programs.
• Strong knowledge of contract administration, insurance compliance, vendor lifecycle management, and risk mitigation practices.
• Experience developing policies, procedures, governance standards, and operational controls.
• Advanced Excel and Microsoft Office proficiency, including reporting, analysis, and dashboard creation.
• Experience working with CRM, vendor management, compliance, contract lifecycle management, or workflow automation systems.
• Strong analytical and business process improvement capabilities.
• Ability to interpret complex documentation, identify risks, and develop scalable solutions.
• Excellent organizational and project management skills with the ability to balance multiple priorities and deadlines.
• Strong leadership, coaching, and team development skills.
• Exceptional communication, presentation, and stakeholder management abilities.
• High degree of professionalism, discretion, integrity, and accountability.
• Ability to influence cross-functional teams and drive results in a fast-paced, growth-oriented environment.
• Bilingual English/Spanish skills are a plus.

Vendor Governance Manager Benefits:

• Health Insurance
• Vision/ Dental Insurance
• Life Insurance
• 401(k) matching
• PTO
• Paid Holidays

The Facilities Group and its Subsidiaries are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the HR Business Services Center 813-425-1985.

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