Vendor Analyst

Duke Energy Corporation; North Carolina; Remote; USD 70,000 - 100,000; Full time

Job summary

Duke Energy is seeking a Vendor Management Analyst to support vendor relations, contract negotiations, and business process optimization. The role acts as a liaison between business and IT for third-party vendors, providing expertise in processes, data analytics, and testing support for projects.

The position emphasizes executive collaboration, issue resolution, and driving performance improvements across multiple vendor relationships.

Qualifications

• Must have an associates degree or equivalent work experience.
• Experience with vendor relations and contract negotiations.
• Strong understanding of business processes and data analytics.

Responsibilities

• Guide and support day-to-day operations across vendors.
• Manage vendor relationships and handle issue escalation.
• Direct strategic reviews and planning sessions with stakeholders.
• Serve as escalation point and provide solutions with executive buy-in.
• Facilitate sharing of best practices between Duke call centers.

Skills

Vendor management

Contract negotiation

Business process analysis

Data analytics

Education

Associate degree

High school diploma or GED + 5 years experience

Bachelor's degree

Job description

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day.

Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Position Summary

Vendor Management Analysts serve as a business representative supporting vendor relations, contract negotiations, business process support and as a liaison between business and IT as it relates third party vendors. Assists in defining third party vendor strategies and direction. Individuals support complex customer operations projects and have significant knowledge of business processes, system functionality, database tables, data analytics and work group metrics. Individuals serve as an expert for business and system processes across multiple jurisdictions and provides subject matter expertise and testing support for business and IT projects. Assists with trouble shooting when operational problems surface.

Responsibilities

• Guide and support day to day operations across vendors
• Manage vendor relationship; responsible for issue escalation and resolution combined with partnership creation
• Direct strategic reviews and planning sessions when applicable
• Serve as executive escalation point for Duke and vendor within assigned area of accountability; when issues are not resolvable; provide solutions to presented problems and ensure executive buy-in when warranted
• Facilitate the sharing of best practices between all Duke call centers (internal and external)

Performance Management

• Work with vendor leadership to address performance opportunities, implement initiatives aimed at resolving low performance, and set direction to ensure proper sustainability initiatives are in place for long term stability.
• Direct efforts to ensure contractual performance targets and service level agreements are met
• Drive operational metrics to determine if they are trending in the right direction
• Identify, communicate, document, and resolve key risks and issues impacting vendor performance
• Provide regular and ad-hoc interpretation of vendor results to Duke leadership
• Serve as the primary point of contact for vendor related activities and any concerns about vendor; determine how to best support initiatives

Relationship Management

• Schedule and participate in weekly, monthly and quarterly vendor performance reviews
• Conducts annual "Roadmap" meetings with vendors
• Analyze vendor performance and uncovers areas of focus for improvement
• Conduct root cause analysis on performance issues

Business Requirements Management, Mobilization and Stabilization

• Identify system or process broke/fix or enhancement opportunities
• provide testing support as needed for system and/or process changes and upgrades.
• Ensure team is aware of and ready to support initiatives

Required/Basic Qualifications

• Associates degree in Other Related Degree
• In lieu of Associates degree(s) listed above, high school/GED degree AND five (5) years minimum of related work experience

Preferred Qualifications

• Bachelors degree in Other Related Degree

Additional Preferred Qualifications

• 4-Year Bachelors Degree in Technical or Business related field
• Experience in the utility industry.
• Behavioral Competencies:
  • Innovating Change
  • Collaborating and working with others
  • Problem Solving / Decision Making
  • Delivering Results
• Aware of project management theories and principles.
• Proficient in practices of planning, data analysis, evaluating alternatives, and preparing and presenting recommendations
• Ability to deal with a variety of individuals from various socio-economic, cultural and ethnic backgrounds.
• Very good written and oral communication skills.
• Very good problem solving and analysis skills

Working Conditions

• Virtual Mobility Classification – Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility and must live within a footprint state of Duke Energy (NC, SC, FL, OH, KY, IN) or the DC metro area.

Travel Requirements

Not required

Relocation Assistance Provided (as applicable) No

Represented/Union Position No

Visa Sponsored Position No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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