Vending Support Specialist

Production Tool Supply Company LLC

Roanoke (VA)

On-site

USD 42,000 - 56,000

Full time

4 days ago

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Benefits offered by this job

Paid Holidays

Paid Vacation

Attendance Awards

Overtime eligibility

Growth opportunity

Tuition Reimbursement

401(k) with Company Match

Medical, Vision, Dental available

Disability & Life Insurance

Voluntary Life Insurance

Job summary

Berkshire Production Supply LLC, based in Roanoke, VA, seeks a Vending Support Specialist to install, maintain, troubleshoot, and repair tool and MRO vending machines at customer sites. Limited travel required, up to 20%, with remote support from the facility.

You will log service tickets, manage inventories, and coordinate with local sales teams to ensure responsive service and customer satisfaction.

Qualifications

Must be age 21+ to drive a company vehicle.
Valid driver's license with clean driving record.
High School Diploma or GED Equivalency.

Responsibilities

Set up, program, and troubleshoot tool & MRO vending machines.
Answer and respond to calls while logging service tickets.
Maintain inventory for each machine remotely and on-site as required.
Communicate with customer personnel in a timely and professional manner.
Respond to replenishment needs and expand product lines in VMI programs.
Coordinate with Field Sales, Sales Manager, and VMI Manager.
Prepare and complete orders for delivery or pickup per schedule.
Receive, sort, and place materials on racks and bins per standards.
Travel: 20%.

Skills

Windows

Office Suite

Outlook

Excel

Teams

Education

High School Diploma or GED

Job description

PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 40 locations throughout the country and more than 1,000,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

As our customers’ business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way.

We’re looking for anVending Support Specialist to join our team. Working as a Vending Support Specialist, you will play a pivotal role with supporting our customers’ manufacturing process & capabilities. We will provide the training needed for you to effectively & efficiently install, maintain, troubleshoot, and repair the tool & MRO industrial vending machines that are located in our customers’ manufacturing facilities. Vending Support Specialists can effectively support our customers remotely via our facility, but installations, inventory replenishments, and some hands-on repairs will require an onsite visit. Travel would be limited to the area.

Why join the PTSolutions Team?

Paid Holidays, Paid Vacation, and Attendance Awards
Competitive Pay with Overtime eligibility
Growth opportunity locally & nationally (we promote from within!)
Tuition Reimbursement
401(k) with Company Match
PPO Medical, Vision, and Company Paid Dental available FOM following hire
Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance

POSITION RESPONSIBILITIES

Set up, program, and troubleshoot tool & MRO industrial vending machines
Answer and respond to multiple calls daily while creating & logging service tickets.
Regularly maintain an accurate inventory for each machine at each customer; remotely via the communicated machine data & onsite as required.
Communicate with all customer personnel in a timely, professional, and courteous manner.
Quickly respond to customer demand for replenishment & additional product lines in their VMI programs.
Maintain quality service levels and process efficiencies while providing for continuous departmental improvements.
Effectively coordinate with local Field Sales, Sales Manager, and VMI Manager regarding customer accounts & best practices.
Prepare and complete orders for delivery or pickup according to schedule (pick, load, pack, wrap, label, ship).
Receive, sort, and place materials or items on racks, shelves, or in bins according to organizational standards.
Assist with other projects & duties when the business needs require.
Travel: 20%

Experience and Skills

REQUIRED QUALIFICATIONS

Must be age 21+ in order to drive a company vehicle
Valid drivers license with clean driving record
High School Diploma or GED Equivalency

THE MOST QUALIFIED CANDIDATES WILL HAVE

Plans and organizes tasks & work responsibilities to achieve goals and objectives while remaining calm & professional under pressure

Self-directed and possesses a high level of productivity and personal organization while dealing with frequent interruptions
Customer-centric attitude and a desire to grow with & contribute to customer-focused company
Excellent communication skills including verbal, written, and interpersonal are required
Strong problem solving and deductive reasoning skills
Proficient use of a Windows computer, Microsoft Office (Outlook & Excel) & Teams
High School Diploma or GED Equivalency

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Roanoke, VA facility, so only candidates residing in the area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Why are you being asked to complete this form?

We may be a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. Todo this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major lifeactivities.” If you have or have ever had such a condition, you are a person with a disability.

Disabilities include, but are not limited to:

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Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

Disabled veterans;
Recently separated veterans;
Active duty wartime or campaign badge veterans;
Armed Forces service medal veterans.

A "disabled veteran" is one of the following:

A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
A person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected Veterans listed above, please indicate by checking the appropriate box below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.