Vehicle Titling & Licensing Specialist I or II- Eagle, CO

Eagle County Government; Eagle (CO); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Housing may be available

Job summary

Eagle County Government is hiring a Vehicle Titling & Licensing Specialist I or II in Eagle, CO. The role involves direct customer service and processing motor vehicle title/registration transactions in accordance with state statutes and local policies.

Two levels offer progression: Specialist I with basic responsibilities and Specialist II with higher complexity and mentoring duties. Expect standard business hours, with potential for a 4x10 schedule. Housing may be available.

Qualifications

• Two years of proven success in interpreting and applying complex rules and regulations, data entry, financial management, cash handling, and customer service.
• Proficient in Microsoft Office programs (Excel, Word) or equivalent.
• Ability to type 45 words per minute.
• Excellent customer service, organizational, and communication skills.
• Ability to be a team player with a positive, adaptable, flexible attitude.
• Ability to multi-task and work independently.

Responsibilities

• Examine and verify valid forms of SVID from various sources.
• Process motor vehicle documents including titles, registrations, and receipts.
• Assist with transferring vehicle ownership and obtaining titles when originals are unavailable.
• Verify documents to issue temporary registrations.
• Issue and renew license plates and tabs from inventory.
• Facilitate issuance of specialty plates including personalized, disabled, and military.
• Provide prompt, professional responses to inquiries via phone, email, and in person.

Skills

Customer service

Data entry

Cash handling

MS Office

Tools

MS Excel

MS Word

Job description

Eagle County Government is hiring one Vehicle Titling & Licensing Specialist I or II. The position offer will be based on experience, knowledge, skills and abilities.

Hiring Ranges:

• Specialist I: $26.01-$30.56 (Max pay $35.11)
• Specialist II: $28.01 - $33.62 (Max pay $39.22)

The Vehicle Titling & Licensing Specialist is responsible for direct customer service and fulfillment of all Motor Vehicle Title and Registration transactions in accordance with Colorado Revised Statutes and Clerk office policies. They professionally communicate applicable laws and procedures, recommend solutions, and collect statutory Motor Vehicle revenue due to state and local tax jurisdictions on each vehicle transaction.

This position is highly complex and requires a minimum of one year of hands-on and back-office training to become competent with a majority of responsibilities and functions. This position also assists with election and voter services during election periods.

This opportunity has career progression within the first 2 years! See below for more details!

Schedule: Office Hours are Monday - Friday 8 a.m. - 5 p.m. (A 4 x 10s schedule may be possible).

Location: Eagle, CO

*Housing may be available!

Key Responsibilities:

• Examine and verify valid forms of Secure and Verifiable Identification (SVID) from various sources.
• Process a wide range of motor vehicle documentation including titles, registrations, sales tax receipts, VIN inspections, insurance certificates, and more.
• Understand requirements for transferring vehicle ownership, including out-of-state/country vehicles, and assist with acquiring titles when originals are unavailable.
• Verifies required documents to issue temporary vehicle registration permits.
• Accurately issue and renew license plates, year tabs, and month tabs from inventory.
• Facilitate the application and issuance of specialty license plates, including personalized, disabled, and military plates.
• Provide prompt, professional, and grammatically correct responses to complex customer inquiries via phone, email, and in-person.
• Execute proper opening, closing, cash handling, and deposit procedures.
• Complete daily back-office work, including online and mail transactions, and title maintenance.
• Assist with voter services during election periods as needed.

Qualifications (Vehicle Titling & Licensing Specialist I):

• Two years of proven success in a position related to the interpretation and application of complex rules and regulations, data entry, financial management, cash management, and customer service, or an equivalent combination of education and experience.
• Proficient in Microsoft Office programs (Excel, Word) or equivalent.
• Ability to type 45 words per minute.
• Excellent customer service, organizational, and communication skills.
• Ability to be a team player with a positive, adaptable, flexible attitude.
• Ability to multi-task and perform with frequent interruptions, and work independently.

Vehicle Titling & Licensing Specialist I Complete Job Description

Vehicle Titling & Licensing Specialist II - Key Differences:

• Handles motor vehicle transactions at an increased level of complexity and understanding compared to the Motor Vehicle Technician I.
• Required Experience: At least 1.5 years of proven success in a Vehicle Titling & Licensing Specialist position, demonstrating proficiency in all essential functions and required knowledge, skills, and abilities.
• Key Skill: Maintains consistent enthusiasm and patience for helping mentor, train, and support Vehicle Titling & Licensing Specialist teammates.

Vehicle Titling & Licensing Specialist II Complete Job Description

Career Progression

Grow your career with us! Eagle County Government is committed to a culture fostering employee growth and rewarding our team members for developing their knowledge, skills, and abilities.

Many departments and offices offer promotion by progression programs. These programs allow qualified employees to advance to higher-level positions once they master the required skills and knowledge.

This opportunity has built-in career progression! Once an employee has mastered the knowledge, skills and abilities of a Vehicle Titling & Licensing Specialist I, which usually takes about 18 months, they will be considered for promotion to a Vehicle Titling & Licensing Specialist II position, which is a higher grade level, with a higher pay rate.