Motor Vehicle Specialist II

City and County of Broomfield; Denver (CO); On-site; USD 35,000 - 47,000; Full time

Benefits offered by this job

Four-Day Workweek

Competitive Pay

Retirement Benefits

Generous Paid Time Off

Health and Wellness

Professional Growth

Job summary

City and County of Broomfield seeks a Motor Vehicle Specialist II to independently handle complex title and registration transactions in Colorado. You will mentor staff, ensure accuracy, and maintain DRIVES Core21 compliance while supporting daily operations.

The role offers a four-day workweek, competitive hourly pay, and comprehensive benefits designed to support employee wellness and growth.

Qualifications

• High school diploma or GED required and DRIVES Core21 certification.
• Two years of motor vehicle operations experience.
• One year of clerical or customer service experience preferred.

Responsibilities

• Independently process, research, and resolve complex Colorado motor vehicle title and registration transactions.
• Maintain DRIVES Core21 compliance and proficiency in related systems.
• Serve as a technical resource to Motor Vehicle Specialist I staff.
• Conduct transaction audits to ensure accuracy and compliance.
• Assist with daily division operations, including processing and balancing tasks.

Skills

Motor vehicle operations

Clerical experience

Customer service

Education

High school diploma or GED

DRIVES Core21 Compliance Certification

Job description

Motor Vehicle Specialist II

Four-Day Workweek | 25.21-34.11 per Hour | Excellent Benefits

Put your motor vehicle expertise to work in a role where you can make a difference, solve complex problems, and help others succeed.

The City and County of Broomfield is looking for an experienced and motivated Motor Vehicle Specialist II to join our Motor Vehicle Division. This is more than a traditional title and registration position. As a Specialist II, you'll serve as a trusted resource for your team, handle complex transactions, support employee development, and play an important role in keeping daily operations running smoothly. We're looking for someone who takes pride in their work, enjoys finding solutions, and understands that great customer service starts with a knowledgeable, confident, and supportive team.

Why Work for Broomfield?

A four-day workweek is just the beginning.

• Four-Day Workweek: Enjoy a Monday–Thursday schedule with three-day weekends, with occasional Friday coverage as needed.
• Competitive Pay: Earn $25.21–$34.11 per hour, depending on qualifications and experience.
• Retirement Benefits: Receive a generous 6% employer retirement match.
• Generous Paid Time Off: Start with 14 days of annual leave, receive 80 hours of new sick leave each year, and enjoy 12 paid holidays. Unused sick leave converts to annual leave, providing even more flexibility and time off.
• Health and Wellness: Access medical, dental, and vision coverage, additional wellness benefits, and a complimentary recreation center pass.
• Professional Growth: Build your technical expertise, mentor colleagues, develop leadership skills, and explore opportunities for future career advancement.

What You'll Do

As a Motor Vehicle Specialist II, you'll do more than process transactions. You'll use your experience and judgment to help customers, support your coworkers, and strengthen our operations.

Be the Expert

• Independently process complex title, registration, and motor vehicle transactions.
• Research and resolve complicated situations involving titles, ownership, liens, taxes, and registration requirements.
• Interpret and apply Colorado motor vehicle laws, regulations, and procedures.
• Serve as a knowledgeable resource when coworkers encounter unfamiliar or challenging transactions.

Help Others Succeed

• Provide guidance, training, and mentorship to Motor Vehicle Specialist I employees.
• Share your knowledge and help build confidence and accuracy across the team.
• Support onboarding and the continued development of new employees.
• Model professional, solution-focused customer service.

Keep Things Running

• Help coordinate daily workflows and respond to changing customer service demands.
• Assist with escalated customer concerns and identify practical solutions.
• Support financial processes, transaction accuracy, and quality control.
• Identify opportunities to improve procedures, reduce errors, and make work more efficient.

What Success Looks Like

We want our Specialist II employees to be confident, dependable, and capable of working independently while supporting the success of the entire team.

You’ll know you're successful when:

• Coworkers trust your knowledge and feel comfortable coming to you for guidance.
• You can independently research and resolve complicated transactions.
• Your work is accurate, organized, and completed with accountability.
• You recognize when something needs attention and take initiative to address it.
• You help create a positive, collaborative environment where employees learn and grow.
• You contribute to an efficient office that provides accurate, timely, and professional service to our residents.

What We're Looking For

Technical Knowledge

You understand Colorado motor vehicle title and registration processes and can apply that knowledge to situations that aren't always straightforward.

Problem-Solving Skills

You enjoy figuring things out, researching unfamiliar issues, and finding solutions rather than simply identifying obstacles.

Leadership Potential

You don't need a supervisor title to be a leader. You demonstrate leadership through your knowledge, accountability, initiative, and willingness to help others.

Customer Service

You can explain complicated information clearly, remain professional in difficult situations, and help customers understand their options.

Teamwork and Accountability

You take ownership of your responsibilities, communicate effectively, and understand how your work contributes to the success of the entire division.

Essential Required Tasks/Examples of Duties:

• Independently process, research, and resolve complex Colorado motor vehicle title and registration transactions in accordance with state laws, regulations, and division procedures.
• Maintain required State of Colorado certifications and proficiency in DRIVES and related operating systems.
• Serve as a technical resource to Motor Vehicle Specialist I staff, providing assistance with transactions, state requirements, and division procedures.
• Conduct transaction audits to ensure accuracy, compliance, and identify areas requiring correction.
• Process and monitor e-services, insufficient funds (NSF), 30-day holds, returns, and other assigned administrative functions.
• Perform end-of-day balancing, financial reconciliation, deposits, and required reporting on a rotating basis.
• Research and resolve title, registration, and financial discrepancies in coordination with the Department of Revenue, other agencies, and internal departments.
• Assist residents, dealerships, financial institutions, and businesses with title and registration transactions through in-person, telephone, and written communication.
• Maintain accurate records, safeguard confidential information, and follow established financial and operational procedures.
• Support daily division operations, including transaction processing, inventory accountability, and office opening and closing procedures.

Education

• High school diploma or GED.
• Current year DRIVES Core21 Compliance Certification required at the time of hire.

Experience

• Two years of experience in motor vehicle operations required.
• One year of experience in a clerical or customer service field, or performing similar duties and responsibilities, preferred.

Why This Position Matters

Every day, Broomfield residents depend on our Motor Vehicle Division to help them navigate important transactions.

Our Motor Vehicle Specialist II employees play a critical role in making that experience positive. They bring advanced knowledge to complex situations, help coworkers build their skills and confidence, and contribute to an office that values accuracy, efficiency, accountability, and excellent customer service.

If you're ready to take the next step in your motor vehicle career and use your experience to make an impact beyond your own workstation, we encourage you to apply.

Join the Broomfield Motor Vehicle Division!

Want to learn more? View the full job description for additional details about the position, responsibilities, and qualifications.