Vehicle Title Examiner Supervisor - QA & Compliance Lead

State of North Carolina; North Carolina; On-site; USD 43,000 - 76,000; Full time

Job summary

State of North Carolina, Department of Transportation, Division of Motor Vehicles, is seeking a Program Coordinator II to supervise the Title Examiner Supervisor unit and ensure accurate processing of vehicle titles and registrations.

The role involves overseeing workflow, assisting staff with complex tasks, and maintaining performance records, with an emphasis on policy interpretation and customer service for diverse clients in North Carolina.

Qualifications

• Bachelor's degree from an accredited institution and one year of related experience.
• Equivalent combination of education and experience may apply.
• Experience in interpreting and explaining policy and procedures to a diverse clientele.

Responsibilities

• Supervise the employee’s workflow within the unit.
• Assist employees with resolving complex work duties.
• Maintain, document, and conduct all phases of performance management.

Skills

Motor vehicle laws knowledge

Policy interpretation

Problem solving

Customer service

MS Office proficiency

Education

Bachelor's degree

Tools

MS Office

Job description

State of North Carolina, Department of Transportation, Division of Motor Vehicles, is seeking a Program Coordinator II to supervise the Title Examiner Supervisor unit and ensure accurate processing of vehicle titles and registrations.

The role involves overseeing workflow, assisting staff with complex tasks, and maintaining performance records, with an emphasis on policy interpretation and customer service for diverse clients in North Carolina.