Vehicle Title Coordinator II — Precision & Compliance

CAI Cox Automotive Corp Svcs., LLC; Cranberry Township (Butler County); On-site; USD 25,000 - 37,000; Full time

Job summary

Cox Automotive is seeking a Specialist II to join our team in the USA. You will review title documents, process transfers, and resolve discrepancies while maintaining compliance with regulations. This role emphasizes accuracy, customer service, and confidentiality in a fast-paced environment.

Responsibilities include handling title-related transactions, updating systems, and supporting internal departments with title requirements. A pre-employment drug test applies.

Qualifications

• High school diploma or equivalent required.
• 2–3 years in admin, clerical, or customer service roles.
• Working knowledge of vehicle titling, registration processes, DMV requirements.

Responsibilities

• Review and verify title documents for accuracy and compliance with regulations.
• Process title transfers, reassignments, lien releases, corrections, and other ownership-related transactions.
• Communicate with customers, financial institutions, dealerships, and regulatory agencies to resolve title and registration discrepancies.
• Ensure compliance with departmental procedures, company policies, and state regulatory requirements.
• Monitor, track, and follow up on outstanding titles to ensure timely receipt and resolution.
• Maintain accurate title records and update internal systems with current documentation and status information.
• Provide guidance and support to internal departments regarding title requirements, documentation, and processes.
• Respond to and route incoming telephone calls professionally and efficiently to the appropriate personnel or department.
• Process auction and sale-day transactions while providing a high level of customer service.
• Investigate and resolve customer concerns, proactively addressing issues and ensuring satisfactory outcomes.
• Maintain confidentiality when handling sensitive customer, vehicle, and financial information.
• Perform additional duties and special projects as assigned.

Skills

Administrative experience

Customer service

Attention to detail

Communication skills

Time management

Organizational skills

Problem solving

Discretion

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cox Automotive is seeking a Specialist II to join our team in the USA. You will review title documents, process transfers, and resolve discrepancies while maintaining compliance with regulations. This role emphasizes accuracy, customer service, and confidentiality in a fast-paced environment.

Responsibilities include handling title-related transactions, updating systems, and supporting internal departments with title requirements. A pre-employment drug test applies.