Vehicle Testing Quality Coach | QA & Mentoring

Government Recruitment Service; North Carolina; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Civil Service Pension

Annual leave 25 days + 8 holidays

Flexible working options

Job summary

The Vehicle Services Quality Centre of Excellence is responsible for maintaining high standards in statutory vehicle testing for heavy vehicles. You will work with DVSA and ATFs to ensure fair and accurate outcomes, delivering quality assurance and guidance across a national operation.

This Civil Service role offers a strong benefits package, including a generous pension contribution and substantial annual leave, with flexible working options to support a good work-life balance.

Responsibilities

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations and site suitability activities.
• Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
• Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

Job description

The Vehicle Services Quality Centre of Excellence is responsible for maintaining high standards in statutory vehicle testing for heavy vehicles. You will work with DVSA and ATFs to ensure fair and accurate outcomes, delivering quality assurance and guidance across a national operation.

This Civil Service role offers a strong benefits package, including a generous pension contribution and substantial annual leave, with flexible working options to support a good work-life balance.