Vehicle Quality Coach for Testing & Compliance

Government Recruitment Service; Massachusetts; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Civil Service Pension

25 days annual leave

Flexible working

Job summary

Government Recruitment Service based in Worcester is recruiting a Technical Quality Coach - Commercial to ensure high standards in DVSA vehicle testing. You will deliver professional, customer-focused QA and guidance while working with DVSA teams and external stakeholders to maintain service quality across the national operation.

The role emphasizes coaching, mentoring and technical support to improve testing quality, with responsibilities covering QA checks, data analysis and continuous

Qualifications

• Experience in quality assurance checks within a regulated testing or compliance environment.
• Ability to coach, mentor and develop colleagues to improve testing quality and consistency.
• Analytical skills to identify trends, risks and opportunities for improvement.

Responsibilities

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
• Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

Skills

Quality assurance

Coaching

Stakeholder engagement

Data analysis

Job description

Government Recruitment Service based in Worcester is recruiting a Technical Quality Coach - Commercial to ensure high standards in DVSA vehicle testing. You will deliver professional, customer-focused QA and guidance while working with DVSA teams and external stakeholders to maintain service quality across the national operation.

The role emphasizes coaching, mentoring and technical support to improve testing quality, with responsibilities covering QA checks, data analysis and continuous