Technical Quality Coach: Quality Assurance & Coaching

Government Recruitment Service; Pennsylvania; On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Civil Service pension 28.97%

25 days annual leave (+1 per year)

Flexible working options

Job summary

Government Recruitment Service is seeking a Technical Quality Coach - Commercial to support the Vehicle Services Quality Centre of Excellence within the Driver and Vehicle Standards Agency. Based in Bradford, this full-time role focuses on upholding high testing standards, delivering coaching, and ensuring fair, consistent outcomes across a national operation.

You will work with Authorised Testing Facilities, vehicle presenters, and testing colleagues to drive quality assurance and service

Responsibilities

• Deliver quality assurance checks across the Commercial Vehicle Testing scheme to ensure compliance with DVSA standards, policies and operating instructions.
• Provide coaching, mentoring and technical support to improve testing quality, consistency and competency.
• Analyse quality and performance data to identify trends, risks and opportunities for improvement.
• Support appeals, complaints investigations, technical inspections and site suitability activities.
• Support the authorisation, review and ongoing suitability of Authorised Testing Facilities (ATFs), providing technical assurance and recommendations to support service delivery.
• Contribute to the Quality Centre of Excellence by promoting continuous improvement and service excellence.

Job description

Government Recruitment Service is seeking a Technical Quality Coach - Commercial to support the Vehicle Services Quality Centre of Excellence within the Driver and Vehicle Standards Agency. Based in Bradford, this full-time role focuses on upholding high testing standards, delivering coaching, and ensuring fair, consistent outcomes across a national operation.

You will work with Authorised Testing Facilities, vehicle presenters, and testing colleagues to drive quality assurance and service