Vehicle Technicians Needed!

Reactive Permanent Recruitment; Bradford (IA); Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Company pension scheme

Life insurance 4x annual salary

Hybrid working after training

Additional benefits package

Job summary

Reactive Permanent Recruitment is seeking a Level 3 Vehicle Technician/Mechanic to join a Bradford-based motor claims team as a Technical Claims Specialist. Hybrid working after initial training with an office in Bradford.

You will handle technical claims, leverage your workshop knowledge to authorise payments, and deliver superior customer service while working within policy guidelines.

Qualifications

• Hold a City & Guilds/NVQ Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
• Previous experience working within a dealership or customer focused garage environment (Essential).
• Evidence of working in a customer focused environment.

Responsibilities

• To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
• Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
• Using their technical expertise to make claims decisions.
• To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that then customer fully understands our decisions.
• To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.

Skills

Customer service

Dealership experience

Motor vehicle knowledge

Education

City & Guilds/NVQ Level 3 in Motor Vehicle Engineering

Job description

JS-TCS-BRAD

Package

£31,625 - 37,000 per year + excellent career + benefits

Role

Level 3 Vehicle Technicians/Mechanics needed in Bradford, West Yorkshire! Are you looking to come off the tools and carve yourself a fantastic career within motor insurance using your expert technical skills? Our Bradford based international client seek a number of experience Level 3 Vehicle Technicians/Mechanics to join their expanding motor claims team as a Technical Claims Specialist. So if you are a qualified Vehicle Technician/Mechanic and seek a dynamic and rewarding career away from the tools, keep reading!

Location: Bradford Reference: JS-TCS-BRAD

Hours And Package

• Great starting salary of £31,625 per annum
• PLUS optional overtime at x1.5 every Saturday morning on top of basic salary (potenial to earn £37,000 per annum)
• Monday to Friday 0830am to 1730pm – only 37.5 hours per week
• Company pension scheme
• 4 x annual salary life insurance
• Hybrid working after initial training – office in Bradford when in
• Other optional opt-in benefits such as extra holidays, cycle to work, gym, health care and MORE!

Overview

Dealing with claims and incoming telephone enquiries received from customers, dealerships and the end users and providing a consistently superior customer service levels at all times by meeting or exceeding our customer’s expectations. Using their expert technical knowledge to authorise claims and negotiate claims payments for mechanical breakdown, parts and labour rates, which can often involve very high values.

Duties

• To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
• Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
• Using their technical expertise to make claims decisions.
• To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that then customer fully understands our decisions.
• To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.

Required Experience

• Hold a City & Guilds/NVQ Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
• Previous experience working within a dealership or customer focused garage environment (Essential).
• Evidence of working in a customer focused environment.

We look forward to hearing from you.

Return to job search