Vehicle Technician to Technical Claims Specialist (Hybrid)

Reactive Permanent Recruitment; Bradford (IA); Hybrid; USD 43,000 - 50,000; Full time

Benefits offered by this job

Company pension scheme

Life insurance 4x annual salary

Hybrid working after training

Additional benefits package

Job summary

Reactive Permanent Recruitment is seeking a Level 3 Vehicle Technician/Mechanic to join a Bradford-based motor claims team as a Technical Claims Specialist. Hybrid working after initial training with an office in Bradford.

You will handle technical claims, leverage your workshop knowledge to authorise payments, and deliver superior customer service while working within policy guidelines.

Qualifications

• Hold a City & Guilds/NVQ Level 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
• Previous experience working within a dealership or customer focused garage environment (Essential).
• Evidence of working in a customer focused environment.

Responsibilities

• To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
• Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
• Using their technical expertise to make claims decisions.
• To deliver a consistently superior customer experience, ensuring that we have met all the customer’s needs, answered all their questions and that then customer fully understands our decisions.
• To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.

Skills

Customer service

Dealership experience

Motor vehicle knowledge

Education

City & Guilds/NVQ Level 3 in Motor Vehicle Engineering

Job description

Reactive Permanent Recruitment is seeking a Level 3 Vehicle Technician/Mechanic to join a Bradford-based motor claims team as a Technical Claims Specialist. Hybrid working after initial training with an office in Bradford.

You will handle technical claims, leverage your workshop knowledge to authorise payments, and deliver superior customer service while working within policy guidelines.