Vehicle Systems Support Specialist

MacQueen Equipment Group; Iowa; On-site; USD 42,000 - 64,000; Full time

Job summary

MacQueen Equipment is seeking a field-based technical support specialist to assist with law enforcement and specialty vehicle systems, including lighting, sirens, and mobile computing. The role covers on-demand support, diagnostics, and coordination of installations in Baxter and surrounding territory.

Ideal candidates will have a high school diploma, 2+ years in technical support or automotive electronics, and experience with 12V vehicle systems.

Qualifications

• High school diploma or GED required; additional technical training or certification preferred.
• 2+ years of experience in technical support, automotive electronics, vehicle upfitting, or related field.
• Working knowledge of 12V electrical systems, wiring, and electronic components used in vehicles.

Responsibilities

• Provide scheduled and on-demand technical support for law enforcement and specialty vehicle systems and installed technology.
• Serve as a technical resource for vehicle upfitting systems, including emergency lighting, sirens, mobile computing, and communications equipment.
• Assist with coordinating equipment installations, system upgrades, and technology deployments to meet customer needs and timelines.

Skills

Technical support

Electronics knowledge

Customer service

Diagnostics

Education

High school diploma or GED

Tools

Diagnostic tools

Vehicle electronics software

Job description

**Must live in Baxter or surrounding territory**

What You’ll Do

• Provide scheduled and on-demand technical support for law enforcement and specialty vehicle systems, equipment, and installed technology.
• Serve as a technical resource for vehicle upfitting systems, including emergency lighting, sirens, mobile computing, communications equipment, and other integrated technology.
• Assist with coordinating equipment installations, system upgrades, and technology deployments to ensure customer needs and timelines are met.
• Serve as a primary point of contact for customer technical questions, service inquiries, and troubleshooting requests.
• Diagnose and troubleshoot electrical, electronic, and integrated vehicle system issues, working toward timely and effective resolutions.
• Research technical issues, identify solutions, and provide guidance to customers and internal service teams.
• Collaborate with technicians, manufacturers, and other internal resources to resolve more complex technical issues.
• Follow up with customers to ensure issues are resolved and equipment is functioning properly.
• Maintain accurate documentation of technical support activities, troubleshooting steps, resolutions, and customer interactions.

What You Bring

• High school diploma or GED required; additional technical training or certification in automotive technology, electronics, information technology, or a related field preferred.
• 2+ years of experience in technical support, automotive electronics, vehicle upfitting, or a related technical field preferred.
• Working knowledge of 12V electrical systems, wiring, and electronic components commonly used in vehicles.
• Familiarity with law enforcement or emergency vehicle equipment, including lighting, sirens, mobile computing, communications systems, and other integrated technology preferred.
• Ability to diagnose technical issues, troubleshoot problems, and identify practical solutions.
• Comfortable using diagnostic tools, software applications, and technical documentation to support troubleshooting and repairs.
• Strong communication and customer service skills, with the ability to explain technical information clearly to customers and team members.
• Ability to manage multiple support requests, prioritize tasks, and follow through to resolution.
• Strong attention to detail and ability to maintain accurate service records and documentation.
• Ability to work independently while collaborating with technicians, vendors, and internal teams.
• Proficiency with computers and common business software applications.
• Valid driver's license and ability to meet company driving requirements.

Why You’ll Love This Role

• Hands-on role supporting real customers and mission-critical technology
• Opportunity to grow technical expertise and expand into advanced support or product roles
• Collaborative, supportive culture rooted in service and problem-solving
• Competitive compensation and benefits with long-term career opportunities

Physical Demands & Work Environment:

This position combines computer-based responsibilities with frequent physical activity in a shop or service environment. The role may require:

• Frequently sitting and using a computer, including keyboarding, accessing technical information, and completing service documentation.
• Frequently standing, walking, bending, reaching, and moving throughout the workplace.
• Occasionally lifting, carrying, pushing, pulling, or moving items weighing up to 50 pounds.
• Working in shop or service environments with potential exposure to moving mechanical parts, noise, fumes, and other equipment-related hazards.
• Using appropriate personal protective equipment (PPE) when required by applicable safety procedures.

Job Description Disclaimer

This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities, duties, qualifications, or skills required. Responsibilities may evolve based on business needs.

MacQueen Equipment is committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of their positions.

MacQueen Equipment is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, creed, religion, ancestry, national origin, sex, pregnancy, sexual orientation, gender identity, age, disability, marital status, familial status, veteran status, status with regard to public assistance, membership or activity in a local commission, or any other status protected by applicable law.

Pre-Employment Requirements

Employment offers are contingent upon the successful completion of applicable pre-employment screening requirements, which may include a criminal background check and drug testing, in accordance with company policy and applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.