Vehicle Support Specialist — SaaS Customer Champion

Motus; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Job summary

Motus is seeking a Customer Service professional to join as a Vehicle Support Specialist. You’ll be the frontline for customers, guiding them through Motus’ product suite to support administrators and end-users.

You’ll build relationships and ensure positive engagement via phone, email, and web chat. You’ll begin with thorough training in a high-growth SaaS environment, then move into Administrator support, with opportunities to collaborate across Product, Customer Success, and Enterprise

Qualifications

• 0-3 years of customer support experience, preferably in a B2B, SaaS environment
• Fluent in French or Spanish (read, speak, and write) is a plus
• Exemplary verbal and written communication skills
• Experience with Zendesk a plus
• Commitment to service excellence
• Ability to articulate complex and technical concepts
• A positive, adaptable and enthusiastic team member
• Strong teammate and commitment to get the job done, no matter how big or small
• Strong ability to prioritize and meet a dedicated timeline
• Attention to detail and strong organizational skills
• History of excelling in collaborative team environments
• Commitment to success—for yourself and your team
• Analytical mind-set who loves solving problems
• Proficient in Microsoft Office Suite.

Responsibilities

• Resolve and respond to customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels.
• Delight client administrators with a positive, customer-centric approach to question and issue resolution
• Lead customers' expectations and experience in a way that results in high customer satisfaction.
• Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the Motus ticket management platform.
• Review and process customer forms and documentation when required.
• Assist the end-user support team if the business need arises and requested.
• Serve as Subject Matter Expert (SME) on designated Motus products and Motus Support tasks and processes.
• Liaise with the Product, Customer Success, and Enterprise Account Management teams as vital to ensure proactive and timely resolution of end-user issues.

Skills

Customer support

Communication skills

Team player

Attention to detail

Microsoft Office

Problem solving

Tools

Zendesk

Job description

Motus is seeking a Customer Service professional to join as a Vehicle Support Specialist. You’ll be the frontline for customers, guiding them through Motus’ product suite to support administrators and end-users.

You’ll build relationships and ensure positive engagement via phone, email, and web chat. You’ll begin with thorough training in a high-growth SaaS environment, then move into Administrator support, with opportunities to collaborate across Product, Customer Success, and Enterprise