Vehicle Support Specialist (SaaS)

Motus; United States; On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Open Paid Time Off

Sick Time Off

Flexible Spending Accounts

Health Savings Accounts

401K Plan

Short/Long-term Disability

Life Insurance

Maven Family Planning Support

Modern Health coaching/therapy

Home Office Reimbursement

Job summary

Motus, the leading provider of mobile workforce solutions, seeks a Vehicle Support Specialist to be the front-line support for administrators and end-users across Motus products. You will learn the business, build relationships, and grow as a SME, assisting via phone, email, and web chat.

This entry-level role kicks off with thorough training in a fast-growing SaaS company, offering cross-functional exposure and pathways into Product, Customer Success, and Enterprise teams.

Qualifications

• 0–3 years of customer support experience in a B2B SaaS environment.
• Fluent in French or Spanish is a plus.
• Exemplary verbal and written communication skills.
• Experience with Zendesk is a plus.
• Commitment to service excellence and problem-solving.
• Ability to articulate complex concepts clearly.
• Positive, adaptable and team-oriented mindset.
• Strong prioritization and time-management abilities.
• Proficient in Microsoft Office Suite.

Responsibilities

• Resolve and respond to customer requests via phone, email, and webchat within established service levels.
• Delight administrators with a positive, customer-centric approach to resolution.
• Lead customers' expectations to achieve high satisfaction.
• Manage and record all customer cases in Motus ticketing system.
• Review and process customer forms and documentation.
• Assist the end-user support team when needed.
• Serve as SME on Motus products and support processes.
• Collaborate with Product, Customer Success, and Enterprise Account Management teams for timely resolutions.

Skills

Customer support

B2B SaaS

Verbal & written communication

Teamwork

Time management

Attention to detail

Microsoft Office

Problem solving

Adaptability

Tools

Zendesk

Job description

Motus, the leading provider of mobile workforce solutions, seeks a Vehicle Support Specialist to be the front-line support for administrators and end-users across Motus products. You will learn the business, build relationships, and grow as a SME, assisting via phone, email, and web chat.

This entry-level role kicks off with thorough training in a fast-growing SaaS company, offering cross-functional exposure and pathways into Product, Customer Success, and Enterprise teams.