SaaS Vehicle Support Specialist

Motus; Chicago (IL); Remote; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Open Paid Time Off

Job summary

Motus is seeking a Customer Service professional to join as a Vehicle Support Specialist. You will be the front-line for customers, guiding them through Motus products to support administrators and end-users via phone, email, and web chat.

The role offers foundational training, cross-functional exposure, and opportunities to learn about how a SaaS business operates. The position emphasizes building customer relationships, achieving high satisfaction, and growing into administrator support after

Qualifications

• 0-3 years of customer support experience
• Fluent in French or Spanish (read, speak, and write) is a plus
• Exemplary verbal and written communication skills
• Experience with Zendesk a plus
• Commitment to service excellence
• Ability to articulate complex and technical concepts
• A positive, adaptable and enthusiastic team member
• Strong teammate and commitment to get the job done
• Strong ability to prioritize and meet a dedicated timeline
• Attention to detail and strong organizational skills

Responsibilities

• Resolve and respond to customer requests and issues via phone, email, and webchat within service levels
• Delight client administrators with a positive, customer-centric approach
• Lead customers' expectations to achieve high satisfaction
• Manage and document all customer cases in Motus ticket system
• Review and process customer forms and documentation as required
• Assist the end-user support team when needed
• Serve as SME on designated Motus products and processes
• Coordinate with Product, Customer Success, and Enterprise Account Management teams to ensure timely resolution

Skills

Customer support

Verbal communication

Written communication

Team player

Problem solving

Tools

Zendesk

Microsoft Office Suite

Job description

Motus is seeking a Customer Service professional to join as a Vehicle Support Specialist. You will be the front-line for customers, guiding them through Motus products to support administrators and end-users via phone, email, and web chat.

The role offers foundational training, cross-functional exposure, and opportunities to learn about how a SaaS business operates. The position emphasizes building customer relationships, achieving high satisfaction, and growing into administrator support after