SaaS Customer Support Specialist — Delight & Help

Motus; United States; On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Open Paid Time Off

Job summary

Motus is seeking a proactive Customer Support Agent for the Everlance B2C product line. You will be the first point of contact for customers, resolving issues and guiding users across phone, email, and chat. You’ll collaborate with internal teams to ensure a seamless experience and high customer satisfaction.

The role requires teamwork in a fast-paced environment, with a schedule Wednesday through Sunday, ET hours. Prior SaaS support experience and strong communication are highly valued.

Qualifications

• 1+ year of customer service or support experience (tech or SaaS experience preferred).
• Strong English communication skills, both written and verbal. Spanish and/or French proficiency a plus.

Responsibilities

• Resolve and respond to end-user requests via phone, email, and webchat within service levels.
• Delight end-users and client administrators with a customer-centric approach to resolution.
• Lead customers' expectations to achieve high customer satisfaction.
• Manage and record all customer cases, updates, and tasks in proper channels.
• Review and process customer forms and documentation.
• Serve as SME on Everlance products and support tasks.

Skills

Customer service

Multi-channel support

English communication

Tech-savvy

Problem solving

Tools

Zendesk

Salesforce

Job description

Motus is seeking a proactive Customer Support Agent for the Everlance B2C product line. You will be the first point of contact for customers, resolving issues and guiding users across phone, email, and chat. You’ll collaborate with internal teams to ensure a seamless experience and high customer satisfaction.

The role requires teamwork in a fast-paced environment, with a schedule Wednesday through Sunday, ET hours. Prior SaaS support experience and strong communication are highly valued.