Vehicle Service Advisor: Customer Experience Champion

Brandon Tomes Mitsubishi; McKinney (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Brandon Tomes Chrysler Dodge Jeep Ram in McKinney, TX is seeking a Service Advisor to provide exceptional customer service for vehicle service needs. You will communicate with customers to understand concerns and coordinate with the service team to ensure timely completion of work.

The role involves preparing accurate estimates, maintaining customer records, and following up to ensure satisfaction with the service experience. Strong communication and customer service skills are essential.

Qualifications

• Excellent communication skills are required.
• Strong customer service experience preferred.

Responsibilities

• Assist customers with their vehicle service needs.
• Communicate with customers to understand their concerns and provide solutions.
• Provide accurate estimates for service costs and timeframes.
• Coordinate with technicians to ensure timely completion of service work.
• Maintain customer records and follow up with customers as needed.
• Ensure customer satisfaction with service experience.

Skills

Communication

Customer Service

Job description

Brandon Tomes Chrysler Dodge Jeep Ram in McKinney, TX is seeking a Service Advisor to provide exceptional customer service for vehicle service needs. You will communicate with customers to understand concerns and coordinate with the service team to ensure timely completion of work.

The role involves preparing accurate estimates, maintaining customer records, and following up to ensure satisfaction with the service experience. Strong communication and customer service skills are essential.