Vehicle Service Advisor

Mayer Automotive Group; Marion (IL); On-site; USD 56,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision & Life Insurance

Paid Time Off

401K Retirement Savings

Employee Discounts

Continued Coaching/Training and Career

Job summary

Marion Toyota in Marion, IL is seeking a Vehicle Service Advisor to greet customers, listen to concerns, explain recommended services, and coordinate with technicians to deliver a positive service experience.

This full-time role offers initial training pay and a salary range of $56,000–$72,000 with potential for commissions, plus benefits such as medical/dental/vision, paid time off, and 401(k) retirement savings.

Qualifications

• Curious and motivated to achieve personal goals.
• Technologically comfortable and able to learn new software platforms.
• Confident communicators who enjoy helping people.
• Organized and detail-focused when multitasking.
• Able to navigate complex interactions and de-escalate situations.
• Open to coaching and continuous improvement.

Responsibilities

• Build relationships with service customers and create a positive service experience.
• Listen to and understand customer concerns.
• Explain recommended services clearly and professionally.
• Use dealership technology and digital tools to process service requests.
• Partner with technicians and team members to complete repairs.
• Submit repair claims and maintain accurate customer and repair information.

Job description

Vehicle Service Advisor - Marion Toyota

Marion, Il 62959

Full-Time - 5 Days per week (Rotate Saturdays)

Salary Plus No Cap Commissions - $56,000 - $72,000 / Begin with Training Pay

Build a Career Where Your Effort, Growth, and Success Matter

Are you someone who enjoys learning new technology; solving problems, and taking pride in doing your best every day? Do you confidently master technology & software platforms, make informed decisions and enjoy creating a better ownership experience for customers? Are you ready to achieve professional purpose vs. just filling a shift?

What Makes Our Best Advisors Successful

• Curious with a desire to learn.
• Motivated by goals and personal achievement.
• Comfortable with technology, new processes and software platforms.
• Confident communicators who enjoy helping people.
• Organized and detail-focused during simultaneous tasking.
• Skilled at navigating complex interactions/turning challenging moments into positive resolutions/customer de-escalation abilities.
• Open to coaching and continuous improvement.
• Professional, dependable, and committed to doing things right

What You Will Do

• Build relationships with service customers while creating a positive service experience.
• Listen carefully and understand customer concerns.
• Explain recommended services clearly and professionally.
• Use multiple dealership technology and digital tools.
• Partner with technicians and team members.
• Submit repair claims.
• Maintain accurate customer and repair information. If You're a Good

Marion Toyota provides Medical/Dental/Vision & Life Insurance Options/Paid Time Off (Holiday/Personal/Vacation+ /401K Retirement Savings Options/Employee Discounts/Continued Coaching/Training and Career Path Opportunities!