Automotive Service Advisor

Hireology; Springfield (MO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Vacation

401(k) match

Training & development

Job summary

Reliable Toyota of Springfield is seeking a Service Advisor/Service Writer to act as the main liaison between customers and the service department. You will review maintenance needs, interpret diagnostics, and advise on services while keeping customers informed and confident in the repair process.

The role emphasizes accurate documentation, teamwork with technicians, and a customer-first approach in a fast-paced environment.

Qualifications

• Ability to juggle competing priorities and maintain composure under pressure.
• Strong multitasking and organizational skills, with attention to detail.

Responsibilities

• Greet customers during check-in and coordinate with technicians and parts staff.
• Analyze maintenance needs, review diagnostics, and recommend services when appropriate.
• Communicate timelines, pricing, and updates clearly to customers.
• Manage multiple open repair orders and ensure timely follow-up.

Skills

Multitasking

Organization

Professional communication

Sales experience

Teamwork

Attention to detail

Time management

Tools

CDK

X-Time

Job description

Service Advisor / Service Writer
Reliable Toyota of Springfield

Reliable Toyota of Springfield is expanding our high-performing team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment.

If you are outgoing, dependable, highly organized, and career-driven, this is an opportunity to build a long-term, rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance.

Success in this role comes from balancing efficiency with empathy — delivering timely results while making every customer feel heard, respected, and valued

Position Overview

As a Service Advisor, you are the primary point of contact between our service department and our valued customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously — all while delivering a top-tier customer experience.

You will:

• Greet customers promptly and professionally during check-in
• Conduct detailed reviews of scheduled maintenance and repair needs
• Analyze diagnostic reports and recommend additional services when appropriate
• Communicate repair timelines, pricing, and service updates clearly and professionally
• Manage multiple open repair orders at once, ensuring no customer is left without follow-up
• Coordinate with technicians and parts departments to ensure efficiency and accuracy
• Provide frequent, proactive updates to customers via phone, text, and email
• Maintain detailed documentation and accuracy in all transactions

Essential Qualifications

This role requires the ability to juggle competing priorities, pivot quickly when situations change, and maintain a calm, professional demeanor under pressure.

• Prior automotive service writing experience is a plus, but not required — we provide comprehensive training
• Strong multitasking and organizational skills
• Proven ability to communicate professionally and confidently
• Sales experience with the ability to ethically recommend services
• Ability to receive direction from multiple team members and prioritize effectively
• Familiarity with CDK and X-Time software is preferred
• Working knowledge of automotive systems and repair processes
• Exceptional attention to detail and commitment to accuracy
• Ability to thrive in a high-paced, team-oriented environment
• Strong time management skills
• Proficiency with written and digital technical reference materials
• Commitment to following processes for quality and safety

Benefits Package

• Health, dental, and vision insurance (available 60 days after hire)
• Paid vacation
• 401(k) retirement plan with company match
• Competitive compensation structure with growth opportunity
• Ongoing training and professional development

All applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing.

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