Service Advisor - Automotive

South Dayton Toyota; Miamisburg (OH); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401k retirement plans

Medical insurance

Generous employee discounts

Job summary

A local automotive service provider in Miamisburg is looking for a Service Advisor to engage with customers, address vehicle concerns, and create work orders. The ideal candidate will have over 3 years of experience and a strong understanding of automotive maintenance. Responsibilities include maintaining customer satisfaction scores, communicating effectively with customers and technicians, and selling service recommendations. Join us for a fulfilling career where exceptional customer care is our mission.

Qualifications

• 3+ years of Service (Writer) experience preferred.
• Competent level of computer literacy.
• Maintain energetic, positive attitude.

Responsibilities

• Maintain Customer Satisfaction Scores at or above district goal.
• Receive customers and their automobiles effectively.
• Constant communication with service technicians.
• Call customers with diagnostic results.
• Sell recommendations from technicians.

Skills

Customer satisfaction

Communication

Time management

Automotive knowledge

Education

High school diploma/GED

Job description

Compensation

• $50,000 to 75,000 Annually (Experience-based)
• Potential Quarterly Cash Bonus Earnings!

South Dayton Toyota seeks professionals holding the title of Service Advisor! You will engage with customers to address vehicle concerns, create work orders, and simplify complex repairs. If you love vehicles and helping others, we invite you to be part of our mission to deliver exceptional customer satisfaction. Every Customer, Every Vehicle, Every Day!

What We Offer

• Paid time off
• 401k retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short- and long-term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Welcome to South Dayton Toyota, the newest member of the Performance Automotive Network family! We are excited to bring top‑notch service and quality to our community. As we grow, we’re looking for dedicated and skilled Service Technicians to join our team. If you're passionate about delivering exceptional automotive care and want to be part of something special, we invite you to apply and help us drive excellence together!

Responsibilities

• Maintain your Customer Satisfaction Scores at or above the district goal
• Receive customers and their automobiles in the most effective and timely manner
• Constant communication with your service technicians
• Call customers with diagnostic results and recommendations from your technicians
• Selling the recommendations from your technicians
• Communicate authorized recommendations to your technicians with a “promise time” for completion of work
• Prompt call to customers when vehicle is washed and ready
• Notify your customer if there are any delays to the “promise time” and why, before the “promised time” for pick up
• Close all repair orders and review with customers as they pick up their automobiles

Qualifications

• 3+ years of Service (Writer) experience preferred
• High school diploma/GED preferred
• Competent level of computer literacy
• Substantial time management technique
• General understanding of automotive maintenance
• Maintain an energetic, positive, and respectful attitude with everyone
• Valid driver’s license with a driving record that allows you to drive customers and company vehicles
• South Dayton Toyota is a drug‑free workplace

Thanks for considering a career at South Dayton Toyota! We're looking for friendly, enthusiastic team players who are passionate about delivering Excellent Service Department Experiences. Consider this an invitation. Let's succeed together!