Rental Service Agent

Avis Budget Group; Concord (NC); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Avis is seeking a Rental Service Agent in Concord, NC to greet customers, handle check-out to return steps, and ensure a smooth rental experience. You will process agreements, payments, and reservations while promoting upgrades and services.

The role requires basic computer skills, a valid driver's license, and a flexible schedule including weekends. Join a dynamic team focused on exceptional customer service.

Qualifications

• High school diploma or GED is required.
• Experience in customer service, retail, or sales is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet and assist customers throughout the vehicle rental process from check-out to return.
• Process rental agreements, payments, and reservations using rental systems.
• Upsell vehicle upgrades, insurance coverage, and additional services.
• Inspect vehicles for damage and ensure fleet readiness before pickup.
• Resolve customer concerns in a professional and timely manner.
• Coordinate with lot staff to ensure vehicle availability and proper staging.
• Maintain records and adhere to Avis policies.

Skills

Customer service

Retail experience

Sales experience

Strong communication

Multitasking

Education

High school diploma or GED

Tools

Rental software

Rental management system

Computer basics

Job description

Benefits:

• 401(k)


• Employee discounts


• Health insurance


• Paid time off

About the Role:

Avis is looking for an energetic and customer-focused Rental Service Agent to join our team in Concord, NC! In this fast-paced role, you'll be the face of Avis — helping customers get on the road quickly and with a smile. If you thrive in a dynamic environment and love delivering top-notch service, this is the opportunity for you.

Responsibilities:

• Greet and assist customers throughout the vehicle rental process from check-out to return


• Process rental agreements, payments, and reservations accurately using rental management systems


• Upsell vehicle upgrades, insurance coverage, and additional rental services


• Inspect vehicles for damage and ensure fleet readiness before customer pickup


• Resolve customer concerns and complaints in a professional and timely manner


• Coordinate with lot staff to ensure vehicle availability and proper staging


• Maintain accurate records and adhere to Avis policies and procedures

Requirements:

• High school diploma or GED required


• Previous customer service, retail, or sales experience preferred


• Strong communication and interpersonal skills


• Basic computer proficiency and ability to learn rental software systems


• Valid driver's license with a clean driving record


• Ability to work flexible shifts including weekends and holidays


• Detail-oriented with strong multitasking abilities in a fast-paced environment

About Us:

Avis Budget Group is one of the world's leading car rental companies, with decades of experience delivering reliable transportation solutions to millions of customers globally. Customers trust Avis for our quality vehicles, convenient locations, and commitment to exceptional service. Our employees enjoy competitive pay, travel discounts, and a supportive team culture that values growth and recognition.