Vehicle Records & Licensing Technician I

Illinois Secretary of State; Springfield, Northern (IL, KY); Hybrid; USD 43,000 - 61,000; Full time

Job summary

Illinois Secretary of State, Office of the Motor Vehicle Regulations, seeks a Technician I in the Driver Responsibility division located at 501 S. 2nd St., Springfield, IL. The role reviews DL/ID applications, analyzes records, and provides routine guidance to customers and facilities.

Requires a high school diploma and one year of clerical experience, plus knowledge of Illinois Vehicle Code chapters. Strong communication and analytical skills are essential for processing corrections and refunds.

Qualifications

• Requires completion of high school and one year of clerical experience dealing with laws, rules or regulations in a public or private organization.
• Requires knowledge of Chapters 3, 6, 7 and 11 of the Illinois Vehicle Code.
• Requires ability to communicate effectively, both orally and in writing.

Responsibilities

• Analyses and reviews driver’s license/identification card applications and/or exception reports to determine errors and card issuance eligibility.
• Provides routine technical information via telephone to customers and facilities regarding record correction, card status, and documentation.
• Authorizes cancellations and clearance of cancellations for non-compliance and ensures proper corrections are made.
• Initiates correspondence to applicants for corrected licenses/IDs and to return to facilities for issuance.
• Researches and processes refund requests received from Accounting Revenue or upon applicant request.

Skills

Communication skills

Analytical ability

Independent judgment

Customer service

Education

High School Diploma

Job description

Illinois Secretary of State, Office of the Motor Vehicle Regulations, seeks a Technician I in the Driver Responsibility division located at 501 S. 2nd St., Springfield, IL. The role reviews DL/ID applications, analyzes records, and provides routine guidance to customers and facilities.

Requires a high school diploma and one year of clerical experience, plus knowledge of Illinois Vehicle Code chapters. Strong communication and analytical skills are essential for processing corrections and refunds.