Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Cox Automotive; United States; Hybrid; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) retirement plan

Job summary

Cox Automotive is seeking a Vehicle Operations Logistics Specialist II - Non-Driver to support transportation of customer vehicles within an assigned region. The role involves real-time status verification, carrier coordination, and critical data entry to ensure timely deliveries and accurate billing.

The position is hybrid, with remote work part of the week, and requires 1–3 years of administrative experience in the automotive industry, plus strong Excel and communication skills.

Qualifications

• 1–3 years administrative experience; automotive industry preferred.
• Proficient with Excel, Outlook and Word.
• Ability to work independently in a matrix environment to deliver results.
• Excellent customer service and multi-tasking skills.
• High attention to detail including precise data entry.
• Excellent written and verbal communication skills.
• Ability to work with a high sense of urgency in a dynamic environment.
• High School Diploma or equivalent.
• Valid Driver's License and ability to pass background checks and drug tests.

Responsibilities

• Make real-time phone calls to verify vehicle status with pickup sites.
• Build relationships with Manheim Auction commercial team and management.
• Communicate via recorded line phone system.
• Manage multiple location email boxes and regional communications.
• Enter manual orders and process AS400 system orders.
• Coordinate with peers on escalated VINs and client success items.
• Monitor holds and verification delays; take action as needed.
• Assist with negotiations and understanding of margin drivers.
• Use AutoIMS for delays, holds, cancellations, ETAs.
• Follow up with carriers for VINs daily.
• Process fees and post-assesorial charges.
• Request hold harmless/releases.
• Investigate VIN kickbacks and re-dispatchments.
• Hold carriers accountable to plans.
• Create and manage corrective actions with vendors.
• Monitor and fix order entry failures.
• Track margin and data quality in master files.
• Measure performance and report to management.
• Generate reports and provide data to executives.
• Perform other duties as directed.

Skills

Administrative experience

MS Excel

Independent worker

Customer service

Data entry accuracy

Written and verbal communication

Urgent work ethic

High school diploma

Driver's license

Education

High school diploma or equivalent

Some college education

Tools

Microsoft Outlook

Microsoft Word

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Position Summary:

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region.

Key Responsibilities:

• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA's
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance - understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Required:

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver's License and the ability to pass a background check and drug test required.

Preferred:

• Some college education
• 1+ years' experience in transportation field or automotive auction house
• 1+ years' experience in sales or call center

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
• For more details on what benefits you may be offered, visit our benefits page.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran statu