Vehicle Operations Logistics Specialist II (Manheim)

cox; Phoenix (AZ); On-site; USD 22,000 - 34,000; Full time

Job summary

Cox Automotive is seeking a detail-oriented Vehicle Operations Logistics Specialist II to join our Phoenix-area team. You will manage vehicle inventory, support auction operations, and ensure clear communication with clients, vendors, and internal stakeholders.

Responsibilities include verifying vehicle status, reviewing order histories, and processing orders within AS400. The role emphasizes accuracy, proactive problem solving, and collaboration across locations in a fast-paced environment.

Qualifications

• Detail-oriented with strong organizational skills.
• Experience supporting vehicle inventory and auction operations preferred.
• Ability to read order history and understand kickback notes.

Responsibilities

• Demonstrate proficiency in making real-time phone calls to verify vehicle status with pickup sites.
• Build relationships with Manheim Auction commercial team and management.
• Manage email boxes for multiple locations and coordinate regional emails.
• Enter all manual orders and process other AS400 system orders.
• Monitor holds and verification delays; support negotiation to improve margin.
• Follow up with carriers on VINs and ensure timely dispatch.

Skills

Detail-oriented

Organizational skills

Proactive

Customer service

Tools

AS400

Job description

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Vehicle Operations Logistics Specialist II

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

We are seeking a detail-oriented and proactive Vehicle Operational Specialist to join our team. This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong organizational skills, and is passionate about delivering high-quality service. You will play a key role in managing vehicle inventory, supporting auction operations, and ensuring effective communication with internal teams and customers.

As a Vehicle Operational Specialist, you will be responsible for maintaining accurate vehicle records, resolving discrepancies, and ensuring vehicles meet quality standards. Strong communication skills are essential, as you will regularly interact with clients, vendors, and internal stakeholders to provide updates, gather information, and ensure program requirements are met. You will also be expected to read, review, and understand the history of an order—including kickback notes—to make informed decisions and verify vehicles on time.

Key Responsibilities

• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug‑free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry‑leading dealer‑facing companies like vAuto and Manheim, all while enjoying the people‑centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.