Vehicle Operations Logistics Specialist II (Manheim)

Cox Enterprises; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Cox Enterprises is seeking a detail-oriented Vehicle Operational Specialist to join our team in a fast-paced environment. You will manage vehicle inventory, support auction operations, and ensure timely, accurate records.

You will regularly communicate with clients, vendors, and internal teams to gather information and meet program requirements. You will read and review order histories, including kickback notes, to make informed decisions and verify vehicles on time.

Qualifications

• Demonstrates attention to detail and proactive approach to tasks.
• Excellent organizational skills to manage vehicle inventory and orders.
• Strong communication skills with clients, vendors, and internal stakeholders.

Responsibilities

• Verify vehicle status with pickup sites via recorded line and real-time calls.
• Manage multiple email boxes across locations and coordinate regional communications.
• Enter manual orders and process AS400 system orders.
• Monitor holds and verification delays; dispatch negotiations to improve margins.
• Investigate kickbacks or discrepancies to ensure proper vehicle re-dispatch.
• Maintain accurate vehicle records and master data; report performance to management.

Skills

Detail-oriented

Proactive

Strong communication

Organizational skills

Problem solving

Tools

AS400

AutoIMS

Job description

We are seeking a detail-oriented and proactive Vehicle Operational Specialist to join our team. This role is ideal for someone who thrives in a fast-paced environment, demonstrates strong organizational skills, and is passionate about delivering high-quality service. You will play a key role in managing vehicle inventory, supporting auction operations, and ensuring effective communication with internal teams and customers. As a Vehicle Operational Specialist, you will be responsible for maintaining accurate vehicle records, resolving discrepancies, and ensuring vehicles meet quality standards. Strong communication skills are essential, as you will regularly interact with clients, vendors, and internal stakeholders to provide updates, gather information, and ensure program requirements are met. You will also be expected to read, review, and understand the history of an order—including kickback notes—to make informed decisions and verify vehicles on time.Key Responsibilities:

• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Build relationship with Manheim Auction commercial team and management
• Demonstrate proficiency in making real‑time phone calls through the recorded line to verify vehicle status with pickup sites
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Succes VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly