Vehicle Loan Recovery Specialist II

SchoolsFirst Federal Credit Union; Riverside (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

SchoolsFirst FCU is seeking a Recovery Representative II to resolve delinquency on vehicle loans and assist Members with personalized payment options. The role may cover charge-off and repossession processes.

You will work with team and third parties, handle final demand notices, and support audits and reporting. A high school diploma or GED and 1–3 years of related experience are required.

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required
• Knowledge of FDCPA, TCPA and SCRA
• Excellent verbal and written skills
• Conflict resolution and negotiation skills
• Active listening skills
• Experience with inbound/outbound phone system preferred
• Intermediate computer and typing skills
• Basic skip tracing skills

Responsibilities

• Resolve delinquency on vehicle loans and assist Members in identifying the true cause of non-payment.
• Work on charged-off loans through inbound/outbound calls and written/electronic communications.
• Set up repayment plans, negotiate settlements, and reflect approved arrangements in accounts.
• Review charged-off loans for possible collection agency placement and refer for litigation review.
• Assist with monthly audits, reporting, and vendor invoices.
• Work on repossession functions for delinquent vehicle loans, including notices and disposition paperwork.

Education

High School Diploma or GED

1-3 years of related experience

Knowledge of FDCPA, TCPA and SCRA

Excellent verbal and written skills

Conflict resolution

Negotiation skills

Active listening

Inbound/outbound phone system experience

Intermediate computer and typing skills

Tools

Phone system

Typing skills

Skip tracing tools

Job description

SchoolsFirst FCU is seeking a Recovery Representative II to resolve delinquency on vehicle loans and assist Members with personalized payment options. The role may cover charge-off and repossession processes.

You will work with team and third parties, handle final demand notices, and support audits and reporting. A high school diploma or GED and 1–3 years of related experience are required.