Loan Servicing Specialist II - DMV & Title Expert

SchoolsFirst Federal Credit Union; Tustin (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

SchoolsFirst FCU is seeking a Consumer Loan Servicing Representative II to assist Members, teammembers, and third parties with post-funding loans and DMV title processing.

You will handle payoff requests, reamortizations, liens, DMV communications, and title coordination while complying with internal policies and DMV guidelines. High attention to detail and strong communication are essential.

Qualifications

• High School Diploma or GED required.
• 1-3 years of related experience required.
• Experience with DMV title processing preferred.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication.

Responsibilities

• Provide direct assistance to Members, teammembers, and third parties regarding inquiries, research, and solutions related to post-funding loans and DMV title processing.
• Process payoff requests/demands, corrections, reamortizations, payment skips, and file maintenance for consumer loans.
• Ensure refunds and loan payments are credited or applied correctly to Member loans.
• Coordinate payoff processing and title releases.
• Evaluate insurance settlements and process insurance proceeds; complete Letters of Guarantee.

Skills

Loan servicing

Communication

Problem solving

Multitasking

Regulatory compliance

MS Office

Education

High School Diploma or GED

Tools

MS Office

Loan servicing systems

Job description

SchoolsFirst FCU is seeking a Consumer Loan Servicing Representative II to assist Members, teammembers, and third parties with post-funding loans and DMV title processing.

You will handle payoff requests, reamortizations, liens, DMV communications, and title coordination while complying with internal policies and DMV guidelines. High attention to detail and strong communication are essential.