Recovery Representative II

SchoolsFirst Federal Credit Union; United States; On-site; USD 31,000 - 45,000; Full time

Job summary

SchoolsFirst FCU is seeking a delinquency specialist to resolve vehicle loan delinquencies and work with members to find personalized repayment options.

The role may involve charge-off and repossession functions, including handling notices, settlements, and lien-related paperwork while ensuring regulatory compliance and accurate reporting.

Qualifications

• High School Diploma or GED required.
• 1–3 years of related experience required.
• Knowledge of FDCPA, TCPA and SCRA preferred.
• Excellent verbal and written skills.
• Conflict resolution and negotiation skills.
• Active listening skills.
• Experience with inbound/outbound phone system preferred.
• Intermediate computer and typing skills.
• Basic skip tracing skills.

Responsibilities

• Resolve delinquency on vehicle loans where timely payments are not received.
• Provide direct assistance to Members by identifying root causes of non-payment and offering personalized options.
• May focus on Charge-Off or Repossession duties as described.
• Work charged-off loans via calls, correspondence, and approved methods.
• Set up repayment plans, negotiate settlements, and reflect approved arrangements.
• Review charged-off loans for possible collection agency placement and litigation referrals.
• Handle repossession processes, notices, reinstatement needs, and impounded vehicles.
• Assist with audits, reports, and vendor invoices as needed.
• Comply with BSA regulations and training requirements.

Skills

Verbal and written communication

Conflict resolution

Active listening

Phone system experience

Typing speed

Skip tracing

Education

High School Diploma or GED

Tools

Phone system

Computer basics

Job description

Pay Range: $22.33 - $32.38

Scheduled Weekly Hours: 40

What You’ll Be Doing

• Responsible for resolving delinquency on vehicle loans where timely payments are not being received.
• Provide direct assistance to our Members by working with them to identify the true cause of non-payment in order to provide personalized options.
• Position may focus on one or more of the functions described below (Charge-Off or Repossession).

Charge-Off Functions

• Work on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
• Responsible for working specialized queues for defaulted repayment plans.
• Work with our Members and 3rd parties to set up repayment plans, negotiate settlements, re-establish Membership services, and perform account maintenance in order to accurately reflect the approved arrangements.
• Review charged-off loans for possible collection agency placement.
• Partner with team and management to refer accounts for litigation review.
• Assist management and team with miscellaneous projects and reporting including 1099-C tax form filings, monthly audits, and collection agency placements.

Repossession Functions

• Works on delinquent vehicle loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
• Responsible for working specialized queues for vehicle loans.
• Reviews accounts to generate Final Demand Letters, Notices of Intent to Sell, and Deficiency Balance letters.
• Reviews accounts for repossession efforts and assists with reinstatement requirements.
• Handles impounded vehicles and follows up as needed.
• This includes contacting tow yards and government agencies, negotiating fees, and handling Lien Objections and disposition paperwork.
• Reviews, audits, and submits for approval vendor invoices.
• Assists management and team with monthly audits and reports, as needed.

Additional Job Functions

• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required
• Knowledge of FDCPA, TCPA and SCRA preferred
• Excellent verbal and written skills
• Conflict resolution and negotiation skills
• Active listening skills
• Experience with inbound/outbound phone system preferred
• Intermediate computer and typing skills
• Basic skip tracing skills

Additional Knowledge, Skills, and Abilities

• SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.

Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

We're passionate about living our mission of providing Members with World-Class Personal Service and financial security.

There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team.

View the work location information below on the job listing that interests you. 100% on-site, 0% remote. Including those serving Members in-person at our branches. Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person. Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.