Vehicle Inventory & Remarketing Specialist

Wheels, Inc; Schaumburg (IL); On-site; USD 35,000 - 49,000; Full time

Job summary

Wheels, Inc. is seeking an Inventory Specialist in the Chicagoland area to support dealer and client inquiries and assist in securitization of assets.

The role focuses on ensuring timely vehicle pickups and accurate inventory management within vendor networks. Responsibilities include responding to Salesforce requests, coordinating a $40M inventory, providing client reporting, and training vendor staff on Wheels policies.

Qualifications

• High School diploma or GED required.
• Two to five years of office or customer service experience.
• Knowledge of automobile leasing industry is beneficial, but not required.

Responsibilities

• Help attain highest possible net sale dollars by ensuring vehicles are picked up and ready for sale within predetermined department and client timeframes.
• Coordinate and manage a vehicle inventory of forty million dollars annually.
• Respond to customer and internal Salesforce requests in the Remarketing Auction Vehicle queue and manage escalated issues.
• Manage special client reporting to provide responsiveness and proper execution of vehicle securitization.
• Manage third party transportation vendor reporting to ensure that vehicles are delivered to the auction.
• Works with Account Team to streamline client specific process to ensure vehicle pickups.
• Proactively provide client reporting detailing vehicle delays and ETAs to fleet contacts upon request.
• Interpret weekly inventory reports, contact dealers to ensure that the vendor is being diligent during their verification process.
• For vehicles that dealers indicate the driver did not turn in the vehicle, elevate that vehicle to the Response Center for follow-up.
• Manage aging inventory to ensure that vehicles are escalated within the vendor and to management.
• Research and resolve vendor inquiries related to driver / fleet contact information.
• Process vehicle terminations and update pickup information in the VOR system.
• Develop successful partnerships with vendors by building positive individual relationships with vendor staff.
• Train and coach vendor staff on Wheels policies and procedures.
• Take appropriate action when expectations are not met.
• Serve internal customers (e.g., Client Services, Driver Services) effectively and professionally.
• Assist and maintain an effective working relationship with the Regional Sales Manager.
• Train and assist co-workers.
• Other duties as assigned.

Skills

Customer service

Analytical thinking

Detail oriented

Time management

Communication skills

Microsoft Office

Adaptability

Education

High School Diploma or GED

Tools

Salesforce

VOR system

Job description

Wheels, Inc. is seeking an Inventory Specialist in the Chicagoland area to support dealer and client inquiries and assist in securitization of assets.

The role focuses on ensuring timely vehicle pickups and accurate inventory management within vendor networks. Responsibilities include responding to Salesforce requests, coordinating a $40M inventory, providing client reporting, and training vendor staff on Wheels policies.