Vehicle Intake & Customer Care Coordinator

Zohorecruit; Monroeville (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Zohorecruit in Monroeville, United States, is seeking a customer service professional to greet customers, provide updates, and resolve issues throughout the vehicle repair process. The role involves intake, insurance coordination, and close collaboration with estimators and production staff to ensure smooth repairs.

Strong communication, multitasking, and organizational skills are essential, with 1–3 years in customer service and experience in a collision repair environment preferred.

Qualifications

• High school diploma or equivalent.
• 1–3 years of customer service experience.
• Strong communication and interpersonal skills.
• Proficiency with computer systems and management software.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication.
• Strong organizational skills.
• Problem-solving ability.
• Professional appearance and demeanor.
• Customer-focused mindset.
• Collision repair facility setting.
• Frequent interaction with customers in person and by phone.

Responsibilities

• Greet customers promptly and professionally.
• Provide regular status updates via phone, text, or email.
• Address customer concerns and resolve issues efficiently.
• Ensure a smooth vehicle delivery process and review completed repairs with customers.
• Perform initial vehicle walkarounds with customers.
• Collect and verify insurance information and required documentation.
• Enter and maintain accurate customer and repair information in management systems.
• Upload photos and supporting documents as needed.
• Communicate with insurance adjusters regarding supplements and approvals.
• Assist in processing claims and coordinating rental vehicles.
• Prepare repair orders, invoices, and final paperwork.
• Collect payments and explain charges clearly to customers.
• Work closely with estimators and production staff to track repair progress.
• Ensure all required authorizations are obtained before repairs begin.
• Maintain organized records for compliance and quality control.

Skills

Communication skills

Interpersonal skills

Multitasking

Organizational skills

Problem-solving

Customer service

Education

High school diploma or equivalent

Tools

Management software

Job description

Zohorecruit in Monroeville, United States, is seeking a customer service professional to greet customers, provide updates, and resolve issues throughout the vehicle repair process. The role involves intake, insurance coordination, and close collaboration with estimators and production staff to ensure smooth repairs.

Strong communication, multitasking, and organizational skills are essential, with 1–3 years in customer service and experience in a collision repair environment preferred.