Automotive Service Concierge & Customer Advocate

Easycare; Burlington (NC); Vor Ort; USD 38.000 - 54.000; Vollzeit

Zusammenfassung

Zohorecruit in Burlington, NC is seeking an expert in customer service to greet customers, schedule appointments, and serve as a liaison between customers and service techs. This role emphasizes exceptional hospitality, clear communication, and accurate cost explanations.

Experience is preferred but not required; compensation is based on experience. The position offers opportunity to advance within a dealership that values customer satisfaction and teamwork.

Qualifikationen

• Experience preferred but not required.
• Compensation is based on experience.

Aufgaben

• Greet service department customers promptly and courteously.
• Listen to each customer and clearly articulate repair needs to techs.
• Upsell recommended/additional services using low-pressure, high-integrity methods.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on each repair and keep customers informed of progress.

Kenntnisse

Customer service

Communication

Jobbeschreibung

Zohorecruit in Burlington, NC is seeking an expert in customer service to greet customers, schedule appointments, and serve as a liaison between customers and service techs. This role emphasizes exceptional hospitality, clear communication, and accurate cost explanations.

Experience is preferred but not required; compensation is based on experience. The position offers opportunity to advance within a dealership that values customer satisfaction and teamwork.