Inside Sales & Customer Success Coordinator

Genesis Products; Goshen (IN); On-site; USD 40,000 - 50,000; Full time

Job summary

A dynamic manufacturing company located in Goshen, Indiana is seeking a self-motivated individual for the Inside Sales/Customer Service position. The role requires a strong focus on customer relationships, excellent communication abilities, and proficiency with Microsoft Office. Responsibilities include order management through an ERP system, addressing customer inquiries, and working collaboratively with sales representatives. Ideal candidates should have proven experience in inside sales and a positive, customer-oriented approach.

Qualifications

• Proven inside sales experience is essential.
• Strong verbal and written communication skills are necessary.
• Customer service experience is preferred.

Responsibilities

• Fills orders using internal ERP System and communicates delivery dates.
• Understand and field customer questions and needs.
• Support Outside Sales Rep.
• Communicate with departments to track problems for on-time delivery.
• Meet productivity goals and customer metrics.

Skills

Inside sales experience

Excellent written and verbal communication

Data entry skills

Customer focused

Multi-tasking

Proficient with Microsoft Office

Tools

Microsoft Office Word

Microsoft Excel

Microsoft Outlook

Job description

A dynamic manufacturing company located in Goshen, Indiana is seeking a self-motivated individual for the Inside Sales/Customer Service position. The role requires a strong focus on customer relationships, excellent communication abilities, and proficiency with Microsoft Office. Responsibilities include order management through an ERP system, addressing customer inquiries, and working collaboratively with sales representatives. Ideal candidates should have proven experience in inside sales and a positive, customer-oriented approach.