Vehicle Condition Specialist - Appraisals & Imaging

CarMax; Franklin (TN); On-site; USD 23,419 - 37,195; Full time

Benefits offered by this job

Paid sick time

Paid vacation time

Holiday pay eligibility

Job summary

CarMax in Franklin, TN is seeking a Vehicle Condition Assessor to accurately assess and document cosmetic and mechanical conditions for appraisals. You will assist with lot merchandising, support wholesale auction operations, and collaborate with Buyers and Purchasing Managers to maintain inventory integrity.

The role requires strong attention to detail, excellent customer service, and the ability to work outdoors in varied weather.

Qualifications

• Deliver exceptional customer service across departments.
• Follow standardized processes and maintain accurate records.
• Strong communication for internal/external customers.
• Ability to multi-task in a fast-paced environment.
• Valid driver’s license and willingness to work outdoors.
• Flexibility to work nights, weekends and holidays; physical ability to walk/bend/stand.
• Commitment to CarMax policies and appearance standards.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax EH&S requirements and maintain a clean, orderly work area.

Skills

Customer service

Record keeping

Communication

Multitasking

Valid driver’s license

Outdoor work

Flexibility

Job description

CarMax in Franklin, TN is seeking a Vehicle Condition Assessor to accurately assess and document cosmetic and mechanical conditions for appraisals. You will assist with lot merchandising, support wholesale auction operations, and collaborate with Buyers and Purchasing Managers to maintain inventory integrity.

The role requires strong attention to detail, excellent customer service, and the ability to work outdoors in varied weather.