VDH Technical Support Analyst 3

Software Technology Inc; United States; On-site; USD 52,000 - 78,000; Part time

Job summary

Software Technology Inc is seeking a part-time IT support specialist to assess, maintain, and support a district's technology, including hardware, software, and systems. The role runs 24 hours per week, three days, for three months with a transition to a permanent part-time wage position while remaining at 24 hours weekly.

The qualified candidate will lead technology initiatives, provide end-user assistance, document configurations, and help ensure secure, reliable operations across district

Qualifications

• Experience with IT service management processes (incident, change, asset management).
• Proficient with MS 365 apps (Word, PowerPoint, Excel, Outlook, SharePoint, Teams).
• Ability to lead meetings and configure audio equipment.
• Hands-on troubleshooting of hardware and software from service desk.
• Clear written communications to users and stakeholders.
• Ability to manage multiple priorities and coordinate projects.
• Basic ability to write simple technical processes and instructions.
• Experience gathering user needs and following up with district stakeholders.
• Capable of researching technologies to troubleshoot issues.
• Experience with PC refresh projects and Virginia agency environments.

Responsibilities

• Evaluate district needs for hardware, software, systems, and upcoming technology projects.
• Track current and future initiatives, issues, concerns, and action items.
• Provide technical assistance for applications, hardware, and system-related issues.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
• Document, maintain, upgrade, or replace hardware and software systems.
• Maintain accurate district asset inventory records.
• Review and recommend procurement of information technology equipment.
• Maintain required security controls over software and related systems.
• Advise users on available technologies that support business needs.
• Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.
• Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.
• Experience assisting with office relocations, server moves, and telephone setups.
• Experience supporting Electronic Health Records (EHR) implementations.

Skills

IT Service Management knowledge

MS 365 Apps

Meeting facilitation

Troubleshooting hardware

Technical communications

Project coordination

Team collaboration

Research & problem solving

Tools

Audio equipment setup

Job description

Maximum Vendor Submittal Rate is $$$/hr.

This is a 3 day per week role for a total of 24 hours per week for three months and then the position will be transitioned to a permanent Wage (part-time) position but still at 24 hours per week.

Assessing, maintaining, supporting district s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology related projects.

Key Responsibilities

Technology Needs Assessment

• Evaluate district needs for hardware, software, systems, and upcoming technology projects.
• Track current and future initiatives, issues, concerns, and action items.

Technical Support & Troubleshooting

• Provide technical assistance for applications, hardware, and system-related issues.
• Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
• Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.

Systems Maintenance & Documentation

• Document, maintain, upgrade, or replace hardware and software systems.
• Maintain accurate district asset inventory records.

Procurement & Security

• Review and recommend procurement of information technology equipment.
• Maintain required security controls over software and related systems.

User Support & Technology Guidance

• Advise users on available technologies that support business needs.
• Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.

Issue Escalation

• Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

Additional Experience (Preferred)

• Experience supporting office relocations, including server moves and telephone setup.
• Experience initiating or supporting Electronic Health Records (EHR) implementation.

Required/Desired Skills

• SkillRequired /DesiredAmountof ExperienceKnowledge of IT Service Management: Incident, Change, Service Reequest, and Asset Management
• General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
• Experience leading meetings, configuring audio equipment
• Experience toubleshooting hardware and software-hands on or from a service desk
• Experience creating professinal communications to users
• Demonstrated success in managing and prioritizing work
• Must have basic understanding of writing technical processes and instructions to simply processes for user.
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
• Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
• Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
• Must demonstrated success working as a team member and collaborating to achieve objectives.
• Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
• Excellent project management skills and ability to manage multiple priorities