Technical Support Analyst

Stellar Professionals; Petersburg (VA); Hybrid; USD 18,000 - 30,000; Part time

Job summary

Stellar Professionals in Petersburg, VA is seeking a Technical Support Analyst for a part-time, hybrid role (24 hours/week across 3 days). You will evaluate hardware/software needs, troubleshoot PCs, phones, and AV setups, and draft user-friendly instructions.

Candidates should have 1+ year in ITSM, desktop support, and government PC refresh projects, plus MS 365 proficiency and strong communication. Excellent written & verbal communication skills are required; preferred experience includes

Qualifications

• 1+ year in IT Service Management (Incident, Change & Asset Management).
• 1+ year hands-on hardware/software desktop support.
• 1+ year experience with government agency PC Refresh projects & policies.
• Proficiency in MS 365 (Teams, SharePoint, Excel, Word).
• Excellent written & verbal communication skills.
• Preferred: experience with office moves/cabling or EHR systems.

Responsibilities

• Evaluate hardware/software needs & maintain district asset inventory.
• Troubleshoot PCs, phones, software, and audio/visual meeting setups.
• Draft user-friendly technical instructions and communicate solutions.

Skills

ITSM

Desktop support

MS 365

Communication

Job description

We're hiring a Technical Support Analyst! If you have hands-on IT troubleshooting experience and public agency project exposure, we want to hear from you.

Job Position: Technical Support Analyst

Location: Petersburg, VA (Hybrid)

Hours: Part-Time (24 hours/week | 3 days/week)

Interview Mode: Virtual (Web Cam) or In-Person

What You'll Do:

• Evaluate hardware/software needs & maintain district asset inventory.
• Troubleshoot PCs, phones, software, and audio/visual meeting setups.
• Draft user-friendly technical instructions and communicate solutions.

Key Requirements:

• 1+ year in IT Service Management (Incident, Change & Asset Management).
• 1+ year hands-on hardware/software desktop support.
• 1+ year experience with government agency PC Refresh projects & policies.
• Proficiency in MS 365 (Teams, SharePoint, Excel, Word).
• Excellent written & verbal communication skills.
• (Preferred) Experience with office moves/cabling or EHR systems.