VCS Assistant Canteen Chief- West Roxbury MA

U.S. Department of Veterans Affairs; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Veterans Canteen Service (VCS) in West Roxbury, MA, VA Medical Center, seeks an Assistant General Manager to lead daily operations of cafe and retail concepts with a focus on Veterans and staff satisfaction.

The role requires 1–2 years of direct food service/retail management, strong leadership, and proficiency with Microsoft Office and POS systems. ServSafe certification is required or obtained within 90 days. A REAL ID is required for employment with VCS.

Qualifications

• Minimum 1–2 years of direct food service and/or retail management experience.
• Strong leadership and customer service focus with hospitality mindset.
• Proficient with Microsoft Office and POS systems; ServSafe certification required (or within 90 days).
• REAL ID is required to work with Veterans Canteen Service.

Responsibilities

• Oversee daily operations of Patriot Cafe, Patriot Retail, and/or Patriot Brew within the VA Medical Center.
• Supervise and develop staff to build a motivated, high-performing team.
• Ensure outstanding customer service and welcoming environment for Veterans, staff, and visitors.
• Uphold food safety, sanitation, and quality to meet safety standards.
• Ensure compliance with operating policies and quality standards.
• Assist in inventory, labor costs, and budget performance to improve efficiency and profitability.
• Develop and implement local promotions to drive engagement and sales.
• Report to the Canteen Chief with updates on operations and compliance.

Skills

Management

Leadership

Customer Service

POS Systems

Microsoft Office

Education

ServSafe Certification

REAL ID Certification

Tools

Microsoft Office

Job description

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our West Roxbury MA VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Summary

Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 80 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic Assistant General Manager for our West Roxbury MA VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.

Qualifications

Management Experience: Minimum of 1-2 years of direct food service and/or retail management experience. Proven track record of building sales - increasing profits - and developing staff. Leadership & Service Focus: Hands-on leadership style with a strong emphasis on customer service and hospitality. Technical Skills: Proficient in Microsoft Office applications (Word - Excel - etc.) and experienced with POS systems. Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire). A current - valid REAL ID is required to work with the Veterans Canteen Service.

Duties

• Duties include - but are not limited to the following: Operations Leadership: Support the daily operations of the Patriot Café - Patriot Retail - and/or Patriot Brew within the VA Medical Center
• Team Supervision & Development: Supervise - train - and support assigned personnel to build a motivated - high-performing team
• Customer Experience Excellence: Deliver and promote outstanding customer service standards to create a welcoming environment for Veterans - staff - and visitors
• Food Safety & Quality Assurance: Ensure food quality - sanitation - cleanliness - and product availability to maintain high safety and service standards
• Regulatory & Standards Compliance: Reinforce consistent adherence to established operational policies - procedures - and quality standards
• Financial & Resource Management: Assist in managing inventory control - labor costs - and budget performance to optimize efficiency and profitability
• Marketing & Promotions: Develop and implement local promotional programs to increase engagement and drive sales
• Leadership Accountability: Report directly to the Canteen Chief - providing updates on operations - performance - and compliance.